Front Desk Clerk -Relief

Job summary

The role provides administrative, clerical, and reception support to ensure the effective operation of the ministry unit. Responsibilities include managing correspondence, maintaining filing systems, handling minor financial transactions, and assisting visitors and staff.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Relief position Various hours and positions. 1 shift every 2 months as per CBA POSITION PURPOSE SUMMARY: This role is responsible for providing a range of administrative, clerical, and reception support duties to ensure the effective operation of a department or Ministry Unit. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community. ACCOUNTABILITIES: Incumbents may perform all, some, or similar range of duties as below. • Provide general administrative support, including answering and directing telephone calls, greeting and assisting visitors, managing incoming and outgoing mail, and maintaining a clean and organized office environment. • Prepare and process documents such as correspondence, reports, schedules, meeting agendas and minutes, statistical submissions, and presentation materials. • Maintain accurate physical and electronic filing systems, databases, records, and registers; track inventory and order office and program supplies as required. • Assist in organizing calendars, meetings, events, and staff schedules; coordinate travel arrangements as needed. • Support financial activities including petty cash handling, receipting, invoice processing, and basic accounting entries. • Provide program-specific administrative assistance, such as updating client data, managing intake or registration processes, and coordinating transportation or volunteer activities. • Maintain confidentiality of sensitive information and uphold professional standards in all interactions with clients, staff, and community members. • Contribute to the efficient operation of the department by supporting process improvements, participating in team meetings, and engaging in ongoing training and development. • Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army. • Other related duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT: Internal: Ministry Unit leadership, staff, and volunteers. External: Contractors, vendors, community members and community groups/organizations, other external agencies, guests/clients of ministry unit in person. MANAGERIAL RESPONSIBILITIES: Reports directly to the Shelter Supervisor and Shelter Manager FINANCIAL AND MATERIALS MANAGEMENT: • May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources. • May be authorized to handle small amounts of cash, including disbursements and collections. • May be responsible for maintaining and tracking fixed asset inventories. • May be responsible for the proper care and maintenance of office equipment. • May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times. WORKING CONDITIONS: • Work is primarily performed in a general office environment within the ministry unit. • The role requires frequent sitting and keyboarding, with occasional standing, walking, bending, and lifting of items up to 20 lbs. • Regular duties include computer-based tasks such as word processing, responding to emails, directing telephone calls and visitors, and actively listening. Occasional tasks may include sorting mail, filing, conducting research, and drafting correspondence. • The work environment is generally positive; however, the incumbent may occasionally interact with individuals displaying challenging behaviours. • This position may occasionally require local travel. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Education, Qualifications and Certifications: • Completion of Grade 12 and administrative coursework is a minimum requirement for this role. • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search. Experience and Knowledge Requirements: • Up to one year of related experience is a minimum requirement for this role, including reception and clerical experience. • Experience dealing with office equipment and tools. • Basic knowledge of Office365. • An alternative level or combination of education and experience may be acceptable. Skills and Capabilities: • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. • Good oral and written communication skills. • High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility. • Strong organizational skills and the ability to follow detailed instructions accurately. • Self-motivated, disciplined, and adaptable, with a willingness to learn and embrace change. • Demonstrated attention to detail with good analytical and problem-solving skills. • Demonstrated patience, understanding, and professionalism in all interactions. • Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors. Disclaimer: This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description. Compensation: The target hiring range for this position is $21.65 to $22.80 with a maximum of $23.95. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The role provides administrative, clerical, and reception support to ensure the effective operation of the ministry unit. Responsibilities include managing correspondence, maintaining filing systems, handling minor financial transactions, and assisting visitors and staff.

Requirements

Candidates must have completed Grade 12 and possess at least one year of related clerical or reception experience. Proficiency in Office365 and the ability to pass background and vulnerable sector checks are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Reception
• Clerical
• Data entry
• Office organization
• Customer service
• Communication
• Active listening
• Problem-solving
• Attention to detail
• Confidentiality
• Office365
• Record keeping
• Inventory management
• Financial transactions
• Interpersonal skills
• Office Equipment
• Empathy
• Influencing Skills
• Administrative Support
• Patience
• Microsoft 365
• Relationship Management
• Professionalism
• Organizational Skills
• Willingness To Learn
• Ethical Standards And Conduct
• Self-Motivation
• Research
• Accounting
• Active Listening
• Clerical Works
• Training And Development
• Word Processing
• Fixed Asset
• Leadership
• Invoicing
• Problem Solving
• Mail Sorting
• Materials Management
• Travel Arrangements
• Process Improvement
• Registration
• Coordinating
• Collections
• Filing
• Detail Oriented

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Front Desk Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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