Kettle Host - Temporary

Job summary

The Christmas Kettle Host is responsible for engaging donors, safeguarding donations, and representing The Salvation Army in a professional manner at assigned locations. They must also respond to donor inquiries regarding ministry programs and ensure the security of all received funds.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Christmas Kettle Host is a temporary seasonal position responsible for engaging donors, safeguarding donations, representing The Salvation Army in a professional manner, and supporting the successful operation of assigned kettle locations. Accountabilities Incumbent may perform all, some, or similar range of duties as below: Remain at the Kettle for the full shift (until relieved), ensuring security of donations received. Respond to questions/queries from potential donors regarding The Salvation Army ministries and programs. Present a positive image (well-groomed/dressed) and represent The Salvation Army well while on duty. Work with minimal supervision. Must comply with all Salvation Army policies, procedures, and associated legislation. Treat the property of The Salvation Army with due care and caution. Performs other work-related duties as assigned. Working Conditions This is a temporary position starting November 13, 2026, for our Christmas Kettle Campaign, which operates on approximately 24 scheduled days between November 13 and December 24, 2026. Work will not be scheduled every day. Individual shifts may range from 2 to 4 hours, and total weekly working hours may vary depending on campaign needs and scheduling availability. Shifts may include days, afternoons, evenings, and weekend shifts, Monday through Saturday. Available to work in multiple locations in Surrey, BC. Work environment is typically in malls/stores Standing for long periods will be required and exposure to cold weather Required to wear appropriate Salvation Army identification. Education, Qualifications And Certifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Education Some high school coursework; completion of high school is an asset. Alternative combination of education and Experience may be considered. Experience And Skilled Knowledge Requirements Up to one year of related experience or working in customer service Money handling experience is an asset Related experience is an asset Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Skills And Capabilities Enthusiastic Team Player with excellent communication and interpersonal skills Be willing to take direction Must be able to lift and move Kettle equipment up to 25 lbs. Strong customer service skills; enjoy liaising and working with people of all ages and abilities Willingness to be flexible and work well under pressure with daily timelines and changing priorities Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information. Compensation The target hiring range for this position is $18.25 to $21.74 with a maximum of $25.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The Christmas Kettle Host is responsible for engaging donors, safeguarding donations, and representing The Salvation Army in a professional manner at assigned locations. They must also respond to donor inquiries regarding ministry programs and ensure the security of all received funds.

Requirements

Candidates should have some high school education and up to one year of related customer service or money handling experience. Applicants must be able to lift up to 25 lbs and successfully pass a background check.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Money handling
• Teamwork
• Conflict resolution
• Professionalism
• Time management
• Adaptability
• Attention to detail

Job areas

• Social Services
• Customer Service & Support
• Retail
• Management & Leadership