Support Services Worker

Job summary

Support residents, staff, and community members by answering inquiries, providing guidance and referrals, and addressing facility rules and challenging situations professionally. Monitor facility safety, handle calls and cash transactions, conduct building rounds, communicate emergencies, and maintain logs and reports.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitality Salary : Per Collective Agreement Terms : Casual, On-call Days & Time : Must be available to work all various shifts including days, evenings, overnights, weekends, and statutory holidays. Key Accountabilities To conduct oneself in a pleasant, professional, client and staff focused manner To assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures To assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner To provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner To participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required As Assigned Answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner Monitor computerized security and camera systems for the safety and security of the staff and residents Handle cash, issue receipts and perform basic clerical functions and data-entry Conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy To perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents To prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure To maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor Perform other related duties as required Managerial Responsibility The Support Services Worker reports directly to the Support Services Supervisor Working Conditions This position requires one to work in a stressful environment, often dealing with clients and community in crisis situations brought about by diverse problems. The ability to function independently, frequently under pressure whilst managing multiple concurrent tasks including emergency situations is an on-going expectation of this position. Education, Qualifications And Certifications Completion of Grade 12 or the equivalent education, training and experience Current First Aid/CPR training and willingness for Non-Violent Crisis Intervention training Proven understanding of addiction issues, mental health issues & homelessness A mature individual, who is willing to work alongside the Belkin House Mission Strong interpersonal behavioural skills with the ability to maintain confidentiality Previous experience in shelter, security and/or hospitality industries A proven ability to handle and record cash transactions To submit to an enhanced security screening Strong written and oral communication skills Base knowledge of Privacy issues Ability to maintain confidentiality Ability to lift 30 lbs Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Compensation The target hiring range for this position is $25.10 to $25.35 with a maximum of $25.60. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Support residents, staff, and community members by answering inquiries, providing guidance and referrals, and addressing facility rules and challenging situations professionally. Monitor facility safety, handle calls and cash transactions, conduct building rounds, communicate emergencies, and maintain logs and reports.

Requirements

Applicants must have Grade 12 or equivalent, current First Aid/CPR training, and a willingness to complete Non-Violent Crisis Intervention training. The role also requires strong communication and interpersonal skills, confidentiality, relevant shelter, security, or hospitality experience, cash-handling ability, and successful background screening.

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Cash handling · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Conflict Resolution
• Crisis Response
• Confidentiality
• Cash Handling
• Data Entry
• Telephone Switchboard Operation
• Security Monitoring
• Emergency Communication
• Report Writing
• Problem Solving
• First Aid
• CPR
• Non-Violent Crisis Intervention
• Knowledge of Addiction and Mental Health Issues

Job areas

• Social Services
• Customer Service & Support
• Security & Safety
• Administrative
• Hospitality

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