Sales Associate

Job summary

Sales Associates provide hospitality to customers, guiding them through their cycling goals and ensuring a great experience. They also perform store merchandising, bicycle assembly, and inventory maintenance tasks.

Job details

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Location Trek Store Port Coquitlam Job Description Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides. Performance expectations: Develop your sales and hospitality skills through training, role-playing and on-the-job experience. Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates. Learn about bikes, components, apparel, and technology. Participate in daily huddles and debriefs. Use our Guide Sales Process to provide our customers with incredible hospitality. Follow through on Quotes and Lead List communications. Make decisions regarding the care of—and doing the right thing for—our customers. Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures. When not actively taking care of customers, you will be helping to: Complete Daily Task List assignments. Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking. Complete weekly Cycle Counts. Assemble, or pre-assemble, new bicycles. Prep customer bikes for service by our Service or Production Technicians What you will bring to the job: A positive, “get stuff done”, attitude. A desire to change the world through bikes and work with like-minded teammates. A desire to learn. Trek Benefits: Flexible and fun company culture Supplemental health care Dental insurance, Vision insurance Free Life insurance & optional term life insurance Competitive vacation package RRSP matching plan 12 weeks of maternity leave with 100% pay Flexible holiday schedule – 9 statutory holidays Employee discounts on all product

What you’ll do

Sales Associates provide hospitality to customers, guiding them through their cycling goals and ensuring a great experience. They also perform store merchandising, bicycle assembly, and inventory maintenance tasks.

Requirements

Candidates should possess a positive, get-stuff-done attitude and a strong desire to learn about cycling products. A passion for bikes and working with like-minded teammates is essential for this role.

Benefits

• Flexible and fun company culture
• Supplemental health care
• Dental insurance
• Vision insurance
• Free life insurance
• Optional term life insurance
• Competitive vacation package
• RRSP matching plan
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule
• 9 statutory holidays
• Employee discounts

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Hospitality
• Customer service
• Bicycle assembly
• Merchandising
• Product knowledge
• Communication
• Inventory management
• Price auditing
• Cycle counting
• Follow Through
• Willingness To Learn
• Auditing
• Cycle Counting
• Sales Process
• Visual Merchandising

Job areas

• Retail
• Sales
• Customer Service & Support
• Sports & Recreation
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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