Guest Services Agent - Part Time

Create exceptional experiences in remarkable destinations What we offer True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement. Summing it up The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests. What you'll be doing * Oversee the day-to-day operations of the front desk. * Take reservations, package bookings, guest arrivals and departures in a professional manner. * Enter data, maintain records and launch reports and financial statements. * Foster a success oriented and accountable environment. * Be knowledgeable of industry partners to offer a variety of service options to our guests. * Record day to day financial transactions and complete posting process. Who you are * Previous hospitality or customer service experience is an asset. * Minimum one year experience with Room Master is an asset. * Enthusiastic and energetic individual who is comfortable in a variety of situations. * A service driven individual dedicated to providing all guests and owners with outstanding and consistent service. * Proficient in Microsoft Excel, Outlook and Word an asset. * Must be available to work weekends and evenings. Who we are Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners. This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.

The Guest Services Agent manages daily front desk operations, including guest arrivals, departures, and reservation handling. They are also responsible for processing financial transactions, maintaining records, and generating reports.

Previous hospitality or customer service experience is considered an asset for this role. Candidates must be available to work weekends and evenings and possess valid authorization to work in Canada.

• Competitive wages • Employee discount programs • Referral bonuses • Flexible hours • Bonuses • Health benefits • Birthday celebrations • Anniversary celebrations • On the job training

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Reservation management
• Financial transactions
• Data entry
• Reporting
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Room Master
• Hospitality
• Communication
• Problem solving
• Energetic
• Professionalism
• Ethical Standards And Conduct
• Customer Service
• Financial Statements
• Operations
• Reservations
• Enthusiasm

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week