Urban Outfitters Brand Ambassador

Job summary

Create authentic customer connections and engaging shopping experiences by sharing product knowledge, trends, promotions, and personal style. Maintain an organized, inspiring store through restocking and display styling, use in-store technology to support different shopping needs, and collaborate with the team.

Job details

This position is located at 235 Yonge St., Toronto, Ontario, M5B1N8 Canada Role Summary Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space. Role Responsibilities Bring the Brand to Life Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online Create the Energy on the Salesfloor Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back Make Shopping Seamless Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between Stay Curious + Flexible Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun Work as a Team Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be Role Qualifications A genuine love for Urban Outfitters Confidence in expressing your personal style and creativity A people-first mindset, you enjoy meeting and helping others A collaborative attitude and positive energy Comfort in a fast-moving, ever-changing environment Flexibility with scheduling (nights, weekends, holidays) Experience in retail or customer service is a plus, but not required The Perks A team that celebrates you for being you Flexible scheduling that works with your life Employee discount on UO products Opportunities to grow within the brand Hands-on experience with fashion, culture, and retail URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores #URBANNA Pay Range Starting from CAD $17.60/Hr. Vacancy Status Vacancy Status This position represents either an immediate opening or an upcoming vacancy.

What you’ll do

Create authentic customer connections and engaging shopping experiences by sharing product knowledge, trends, promotions, and personal style. Maintain an organized, inspiring store through restocking and display styling, use in-store technology to support different shopping needs, and collaborate with the team.

Requirements

Applicants should have a genuine interest in Urban Outfitters, confidence expressing personal style and creativity, and a people-first, collaborative attitude. They should be comfortable in a fast-changing environment and flexible to work nights, weekends, and holidays; retail or customer service experience is a plus but not required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Discounts
• Retirement Savings
• Flexible Scheduling
• Growth Opportunities

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Teamwork · Preferred
• Communication · Preferred
• adaptability · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Engagement
• Customer Service
• Personal Styling
• Product Knowledge
• Trend Awareness
• Salesfloor Support
• Visual Merchandising
• Restocking
• In-Store Technology
• Teamwork
• Communication
• Adaptability
• Creativity
• Organization
• Flexibility

Job areas

• Retail
• Customer Service & Support
• Sales
• Art & Design