Heli Ski Reservation Agent

Whistler, BC
On-site
Posted Oct 23, 2026
1 position

$22–$25 / hour

Opens an external site

Employment type: Full-time, Part-time, Temporary
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The reservation agent is responsible for managing guest inquiries via phone, email, and in-person while promoting and selling heli-skiing packages. They also assist with daily office operations, inventory monitoring, and ensuring a high-quality guest experience.

Job details

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler. We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks. The opportunity to continuously expand your skills and knowledge through ongoing training and development. Work with employees from other departments and international clientele building relationships that will last a lifetime! Job Specifications: Starting Wage: $21.51/hr - $25.30/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: To continually strive to exceed our Guest’s expectations, ensuring the highest quality service Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner Proactively promoting and selling heli-skiing packages, retail and accessories Overseeing guests checking in, ensuring all required information is captured and updated accordingly Assisting with daily office operations, monitoring inventory Handle all inquiries in a professional and competent manner employing a win-win attitude. Performing other duties as assigned by the Lead Hand or Manager Opportunities for additional projects and responsibilities can be made available throughout the season Working out of our village based office, in the Carleton Lodge Job Requirements: Satisfactory criminal record check. Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care A team player with a positive, can-do attitude A professional and responsible approach to problem solving, taking responsibility of discovered issues Always show up on time, in uniform, and adhere to the grooming policy Second language an asset, specifically French, German, Spanish, Japanese Excellent communication skills, written and verbal High attention to detail Good knowledge of POS systems, Word, Excel and Outlook is an asset Broad experience in various aspects of customer service including front desk experience an asset Keen to learn new skills, open-minded In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 518437Reference Date: 10/21/2026Job Code Function: Heli Ski

What you’ll do

Requirements

Candidates must have a professional attitude, excellent communication skills, and the ability to pass a criminal record check. Proficiency in POS systems and office software is preferred, along with a commitment to safety and guest care.