Member Advisor (Princeton) Part-Time

Job summary

Support members with everyday banking, transactions, account and card services, and online banking, while identifying their needs and providing advice or referrals. Promote the bank’s products and services, meet sales and branch goals, and contribute to a positive, compliant, and collaborative branch environment.

Job details

Job Description We are currently seeking a part-time Member Advisor to join our team in Princeton. The Member Advisor is often the first point of contact for our members and plays a key role in creating a positive experience. This role focuses on listening carefully, understanding each member’s needs, and providing friendly, accurate support. The Member Advisor helps members with everyday banking, answers questions, supports them with online and digital banking platforms, and connects them with the right advisor or product when needed, ensuring each member feels confident, supported, and well looked after. Here’s what would be included as a part of your typical day Member Service: Builds strong relationships with current and potential members; identifies member life stage cycle and provides financial advice to members or refers to appropriate advisor. Triages member questions and needs through to online banking where appropriate. Member Transactions: Processes a full range of member transactions including opening personal or business accounts, debit/credit cards, and deposits. Directs members to appropriate digital channels and increase digital banking adoption as per branch goal. Achieves established individual sales and referral targets. Branch Goals: Supports achievement of annual branch goals and objectives through proactive promotion of Tru Cooperative Bank products and services, participates in branch campaigns, and actively seeks potential cross-sell and/or referral opportunities during interaction with members or potential members. Other Responsibilities: Remains up to date on emerging trends, regulatory changes and industry best practices as well as participates in process improvement opportunities to protect the interests of the organization. Strives to meet and exceed service level agreements and productivity targets. Performs other duties as required by branch leadership. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across Tru Cooperative. Branch/Team Support: Participates fully as a team member, helps build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and addresses communication issues efficiently. Required Skills, Experience & Qualifications High School Diploma or equivalent education and/or experience required; College, Trade or Tech School Diploma (2 years) is an asset Completion of Tru Cooperative Sales Essentials Course, within 6 months of hire required Must complete the internal Tru Cooperative certification program specific to this role within the required timeframe 2 years of retail/customer service experience or equivalent required Sales and cash handling experience preferred Demonstrated ability to identify needs and recommend products and services to members. Strong interpersonal skills and ability to build relationships with current and potential members. Demonstrated ability to be positive, flexible to change and work in a busy environment. Proficient in computer software programs e.g. Microsoft Office Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What you’ll do

Support members with everyday banking, transactions, account and card services, and online banking, while identifying their needs and providing advice or referrals. Promote the bank’s products and services, meet sales and branch goals, and contribute to a positive, compliant, and collaborative branch environment.

Requirements

A high school diploma or equivalent and at least two years of retail or customer service experience are required; sales and cash-handling experience are preferred. Candidates must complete the required internal sales course and role-specific certification, and should demonstrate strong interpersonal, computer, adaptability, and risk-compliance skills.

Listed skills

• Teamwork · Preferred
• adaptability · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Member Service
• Relationship Building
• Financial Advice
• Retail Banking
• Account Opening
• Cash Handling
• Sales
• Referrals
• Digital Banking Support
• Cross-Selling
• Interpersonal Communication
• Microsoft Office
• Risk Awareness
• Policy Compliance
• Teamwork
• Adaptability

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales