Veterinary Reception, Client Care, Yaletown Animal Hospital

Job summary

The Veterinary Receptionist is responsible for creating a welcoming environment for clients and pets while managing daily hospital operations. Key tasks include scheduling appointments, handling billing, maintaining patient records, and assisting veterinary staff with various clinical tasks.

Job details

Veterinary Reception, Client Care Location: Vancouver, BC Compensation: $18-$20 per hour, depending on skills and experience. Position: Part-time Yaletown Animal Hospital is growing! We are currently welcoming a Veterinary Reception Client Care to join our dynamic team! This part-time opportunity is two 10-hour shifts a week, and has the potential to grow into a full-time position in future. One weekend day will be included in this schedule. The CSR role includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are: Create a warm and welcoming environment for our patients and pet parents Create and maintain client and patient records effectively Reliably document all interactions in the patient's records Ability to answer a multiline phone system Track and schedule appointments effectively Placing outbound calls to pet parents for follow-up Respond and manage email and text correspondence Invoicing, billing, and processing payments General housekeeping duties; cleanliness of client-facing areas and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks Previous customer service or front desk experience in hospitality is an asset! Must be flexible and available to work shift work (early as 7:30 AM and late as 7:30 PM), weekdays, and weekends. Previous veterinary experience or graduation from an accredited Veterinary Assistant/Veterinary Office Assistant program is preferred What VCA Canada Offers RRSP Employer 5 % Match Program – saving for your future just got easier! VCA Canada RRSP Student Loan - Ask us more! A caring culture of Wellness and Appreciation! Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! Competitive wages and health/dental benefits! Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps! Yaletown also offers a membership to our incredible building gym and access to a secure bike locker room to all associates! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Click "Apply Now" VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

What you’ll do

The Veterinary Receptionist is responsible for creating a welcoming environment for clients and pets while managing daily hospital operations. Key tasks include scheduling appointments, handling billing, maintaining patient records, and assisting veterinary staff with various clinical tasks.

Requirements

Candidates should have previous customer service or front desk experience, with veterinary experience or a relevant assistant certification preferred. The role requires flexibility to work early morning, late evening, and weekend shifts.

Benefits

• RRSP Employer 5% Match Program • Medical Library Access • Health and Dental Benefits • Veterinary Technician/Technologist Scholarship • Annual Uniform Allowance • Referral Bonus • Pet Care Discounts • Shopping Discounts • Wellness Apps • Building Gym Membership • Secure Bike Locker

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception
• Appointment Scheduling
• Multiline Phone System
• Invoicing
• Billing
• Data Entry
• Record Keeping
• Email Correspondence
• Housekeeping
• Veterinary Office Procedures
• Communication
• Time Management
• Attention To Detail

Job areas

• Healthcare
• Customer Service & Support
• Administrative