Client Care (Reception) - Kitsilano Animal Clinic

Welcome, we're thrilled you are considering joining the highly skilled team at Kitsilano Animal Clinic Learn More Kitsilano Animal Clinic (kitsilanoanimalclinic.ca) is located in Vancouver, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment. About the Role Our ideal Client Care Specialist/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join The Kitsilano Team? A Supportive, Collaborative Team: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-life Balance: We understand the importance of life outside of work. Our ideal candidate will be working 20 hours a week. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $19.00 - $21.00 The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is a 100% Canadian-owned acquirer and operator of veterinary practices, based in Vancouver with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

The Client Care Specialist/Receptionist is responsible for building positive client relationships and providing exceptional customer service. This includes greeting clients, answering calls, booking appointments, and performing various administrative tasks.

The ideal candidate should display genuine care and compassion towards clients and their pets. They should also possess strong communication skills and be able to perform administrative office tasks effectively.

• Medical Insurance • Dental Insurance • Life Insurance • Flexible Schedule • Vacation • Paid Time Off

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Compassion
• Administrative Tasks
• Appointment Scheduling
• Call Screening
• Team Collaboration
• Client Relationship Management

• Healthcare
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Jan 6, 2027

Posting language

English

Working hours

20 hours per week

Seniority

Entry level