Client Care Specialist - Richmond Animal Hospital

Richmond, BC
On-site
Posted Oct 22, 2026
1 position

$20–$22 / hour

Opens an external site

Employment type: Part-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Client Care Specialist is responsible for greeting clients, managing incoming calls, and scheduling appointments while providing exceptional customer service. They also perform various administrative tasks such as managing mail, drafting correspondence, and preparing reports.

Job details

Welcome, we're thrilled you are considering joining the highly skilled team at At Richmond Animal Hospital, Learn More Richmond Animal Hospital is located in Richmond, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work life balance, offering flexible schedules and a vibrant work environment. Website: richmondanimalhospital.ca About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join The Richmond Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $20.00 - $22.00/hour The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

What you’ll do

Requirements

The ideal candidate should possess strong interpersonal skills and a genuine passion for animal care. Previous experience in a veterinary or customer-facing administrative role is preferred to ensure high standards of patient and client care.