Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time)

Customer Service • Monitor and organize email inboxes. • Respond to customer inquiries using approved templates. • Follow up with customers after deliveries. • Process customer feedback and testimonials. • Track customer issues until resolved. Administrative Support • Maintain Google Drive and organize business documents. • Prepare weekly reports and dashboards. • Create and update spreadsheets. • Maintain Standard Operating Procedures (SOPs). • Schedule meetings and reminders. • E-commerce & Order Management • Manage Shopify orders and subscriptions. • Prepare production and order summary sheets. • Track subscription renewals. • Assist with delivery paperwork. • Maintain an accurate customer database. Marketing & Brand Support • Monitor online customer reviews and prepare response drafts. • Schedule social media content. • Update menus, marketing materials, and promotional assets. • Maintain a catering and customer inquiry tracker. Sales & Business Development • Research corporate catering and business opportunities. • Send outreach emails using approved templates. • Maintain CRM and lead tracking. • Schedule social media posts. • Assist with email marketing campaigns. Reporting • Prepare a weekly executive dashboard including: - Sales - Orders - New customers - Subscription growth - Business development leads - Customer feedback - Outstanding action items

The role involves managing customer inquiries, order processing via Shopify, and maintaining business documentation. Additionally, the assistant will support marketing efforts, lead tracking, and prepare weekly executive reports.

The position requires proficiency in administrative tasks, e-commerce management, and customer support. Candidates should be capable of handling business development outreach and maintaining organized digital records.

• Customer servicePreferred
• Data analysisPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Email Management
• Google Drive
• Data Entry
• Shopify
• Order Management
• Social Media Scheduling
• CRM
• Lead Tracking
• Email Marketing
• Reporting
• Administrative Support
• SOP Maintenance
• Business Development
• Data Analysis
• Social Media Content
• Marketing Materials
• Research
• Customer Relationship Management
• Dashboard
• Spreadsheets
• Customer Data Management
• Sales
• Standard Operating Procedure
• Marketing
• Order Management Systems
• Social Media
• Templates
• Customer Inquiries

• Administrative
• Customer Service & Support
• Food & Beverage
• Sales
• Marketing
• Business Growth Manager
• Busser / Banquet Worker / Cafeteria Attendant
• Food Service Counter Attendants
• Dining Room and Cafeteria Attendants and Bartender Helpers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week