Administrative Assistant

Job summary

Schedule and confirm appointments, communicate with patients and practitioners, maintain confidential medical records, process billing and payments, and manage administrative documents and systems. Provide general support to the Office Manager and physiotherapists, and assist with light office cleaning.

Job details

About Us: We are a busy and well-established physiotherapy clinic committed to providing exceptional care and personalized rehabilitation services to our patients. We are currently seeking a Medical Administrative Assistant who thrives in a fast-paced environment, enjoys working with people, and has a keen eye for detail. Position Overview: As a key member of our front office team, you will be the first point of contact for patients and play a vital role in ensuring the clinic runs smoothly. You will support both our clinical and administrative teams while helping to maintain a professional, organized, and welcoming atmosphere. Key Responsibilities:  Schedule and confirm patient appointments for physiotherapists  Answer phone calls, manage email communications with patients and practitioners  Request and maintain electronic medical reports and correspondence  Complete patient intake forms and insurance/claim documents  Maintain accurate and confidential patient records and files  Handle daily billing and payment processing  Organize and maintain administrative systems such as filing and document tracking  Provide general administrative support to the Office Manager and Physiotherapists  Assist with light general office cleaning to maintain a clean space Qualifications:  Previous experience in a medical or physiotherapy office preferred  Familiarity with electronic medical records (EMR) and scheduling software (Jane) is an asset  Strong communication, customer service, and interpersonal skills  Highly organized and detail-oriented with strong multitasking abilities  Comfortable working in a fast-paced team environment  Proficient in Microsoft Office (Word, Excel, Outlook)  Discretion and professionalism in handling confidential information

What you’ll do

Schedule and confirm appointments, communicate with patients and practitioners, maintain confidential medical records, process billing and payments, and manage administrative documents and systems. Provide general support to the Office Manager and physiotherapists, and assist with light office cleaning.

Requirements

Previous experience in a medical or physiotherapy office is preferred, and familiarity with electronic medical records and Jane scheduling software is an asset. Candidates should have strong communication and customer service skills, be organized and detail-oriented, work well in a fast-paced team, use Microsoft Office proficiently, and handle confidential information professionally.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• interpersonal communication · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Patient Communication
• Electronic Medical Records
• Patient Intake
• Insurance and Claims Documentation
• Confidential Records Management
• Billing and Payment Processing
• Administrative Organization
• Customer Service
• Interpersonal Communication
• Attention to Detail
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Jane Scheduling Software

Job areas

• Administrative
• Healthcare
• Customer Service & Support