Guest Relations Ambassador

DESCRIPTION The Guest Relations Ambassador is a motivated and enthusiastic member of the Westside Guest Relations team in the Customer Service Department. As the first point of contact with all guests, this position sets the initial expectation of exceptional customer service. This position is responsible for providing superior customer service in the delivery of facility access and information, program registrations and membership sales. Position Description * Greet, engage and welcome guests in a friendly, professional and courteous manner * Keep abreast of and provide pertinent information such as facility access, programming and membership to customers and team members * Monitor guest access and maintain security awareness * Actively engage and build positive relationships with all guests and staff * Accurately complete all daily processes and transactions including drop-in, monthly and membership sales, program registration and other account inquiries payments * Consistently balance daily cash outs * Assist with administrative tasks and maintain a clean, safe and organized workspace * Assist and respond to emergency situations Qualifications: * Minimum high school education, additional post-secondary in hospitality/tourism an asset * 1+ years of guest services experience preferred, ideally in a fitness/community recreation environment * Must have current Alberta Approved First Aid training agency - CSA Standard Z1210-17 Intermediate First Aid * Fluent in a second language is an asset * Proficient in Microsoft Office, Outlook and a willingness to learn new technology, previous experience in a recreation software such as PerfectMind an asset * Must be a minimum 18 years of age Skills Required: * Superior front line customer service skills, hospitality/guest relations experience an asset * Energetic and welcoming client-facing demeanor * Friendly and professional phone etiquette * Excellent and clear communication skills both verbal and written * Strong organizational skills and attention to detail * Ability to work independently * Adaptable and enjoy working in a hands-on team environment Physical/Psychological Demands: * Adaptable and enjoy working in a hands-on team environment * Ability to work in a fast-paced, sometimes noisy environment * Ability to assist in difficult customer interactions and emergency-related incidents * Ability to work flexible hours in a non-traditional schedule including early mornings, evenings, weekends and holidays * Ability to lift 10-15 lbs daily * Ability to remain on feet and/or sit for a period of up to 5 hours at a time * Must hold high ethical standards as position has access to confidential information and cash handling duties Employment Term: * Part-time position, year round employment, 10-20 hours/week * Variable shifts during operational hours of 5:00am to 10:15pm including weekends and holidays. Qualifications LICENSES & CERTIFICATIONS REQUIRED CSA Standard Z1210-17 IFA

The Guest Relations Ambassador serves as the primary point of contact for guests, managing facility access, program registrations, and membership sales. They are also responsible for maintaining a safe environment, handling cash transactions, and providing professional customer service.

Candidates must have a high school diploma and current Intermediate First Aid certification, with preference given to those with hospitality or recreation experience. Proficiency in Microsoft Office and the ability to work flexible hours, including weekends and holidays, are required.

• Customer servicePreferred
• First AidPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Cash handling
• Membership sales
• Program registration
• First aid
• Microsoft Office
• Outlook
• Recreation software
• Organizational skills
• Attention to detail
• Interpersonal skills
• Problem solving
• Security awareness
• Membership Sales
• Cash Handling
• Guest Relations
• Energetic
• Organizational Skills
• Tourism
• Lifting Ability
• Willingness To Learn
• Ethical Standards And Conduct
• Administrative Functions
• First Aid
• Customer Service
• Psychology
• Microsoft Outlook
• Telephone Skills
• Security Awareness
• Certified Safety Auditor
• Registration
• Enthusiasm
• Detail Oriented

• Customer Service & Support
• Sports & Recreation
• Hospitality
• Administrative
• Guest Relations Ambassador
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

20 hours per week