Team Lead (Toronto St S & Grey Rd 12)

LOCATION: Wine Rack #057- 105 Toronto Street S, Markdale, N0C 1H0 JOB DESCRIPTION: Are you passionate about delivering an exceptional customer experience? Do you enjoy working with a team in a fun environment? Would you like to learn more about the world of wine? We are currently recruiting a dynamic Team Lead to help lead and deliver exceptional customer service, coaching and developing of team members and performing administrative responsibilities in support of the Store Manager. This leadership role will work alongside the Store Manager to oversee store operations. What You'll Be Doing: * Oversee store operations in the absence of the Store Manager, including providing work direction to Wine Merchants * Meet and exceed sales targets, including coaching the team on achieving their goals * Implement and monitor store policies and procedures * Perform additional administrative functions including product ordering, receiving, merchandising, recording inventory write-offs and inventory counting. * Assisting with the training and coaching of team members * Role model the execution of our Customer Experience programs Job Requirement: * Minimum 2 years retail experience with 1 year retail leadership * POS register experience * Essential Duties include selling, customer wine sampling, registering sales, cash handling, wine handling (deliveries, case transfers, stocking shelves), and general cleaning. * Physical demands of the job include lifting up to 21 kilograms, standing, reaching, bending and climbing ladders * Must be 19 years of age or older. High School or equivalent education required. * Smart Serve is required * Evening, weekend and holiday shifts are required We offer: * A competitive wage * Flexible work hours * Opportunities to develop and grow into management positions * An opportunity to learn about the world of wine * Employee referral incentive bonus Compensation: $19.85/hr We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Oversee daily store operations and lead the team to deliver exceptional customer service and meet sales targets. Perform administrative duties including inventory counting, product ordering, and staff training in support of the Store Manager.

Requires a minimum of 2 years of retail experience with 1 year in a leadership role and a high school diploma. Must be 19+ years old and hold a valid Smart Serve certification.

• Flexible work hours • Opportunities to develop and grow into management positions • Employee referral incentive bonus

• Customer servicePreferred
• Cash handlingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Customer Service
• POS Register
• Cash Handling
• Inventory Management
• Staff Coaching
• Merchandising
• Product Ordering
• Sales Target Achievement
• Wine Knowledge

• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Sales

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week