Membership Ambassador- Prince George Family YMCA

Date Posted: August 20, 2026 Position Title: Membership Ambassador Location: Prince George Family YMCA (2020 Massey Drive, Prince George, BC) Terms: Part-Time Permanent Hours: 8-24 hours per week Shift: Shifts vary but will include weekdays, evenings and weekends. (shift coverage needed for Monday, Tuesday 3:30pm- 9:15pm Start Date: As soon as possible Salary: $18.30 per hour Reports To: Supervisor, Member Experience and Centre Manager Benefits: * Free YMCA Gym Membership and/or Y@Home * Training and Professional Development Opportunities * Reduced childcare rates and priority placement for YMCA Staff * Be part of a charitable organization that positively impacts the community *Some benefits may vary based on region and employment terms Nature and Scope The Prince George Family Y is a multi-services facility, offering Fitness Services, Health Management Programs, Group Fitness classes, and Child and Youth Programs. We believe in putting people first, with 5-Star YMCA Services, and creating environments that are caring, welcoming and fun. Major Responsibilities: * Membership sales behaviors include; promotion of membership value, engagement with prospective members and assessing their needs, providing tours of facility, telephone inquiries and sales, needs assessment and relationship building. * Administration duties include; program registration, data entry, maintaining tracking spreadsheets, communication within all departments. * Strives to keep up to date in keeping up to date and informed about membership changes, current event, priorities, and events occurring within facility Qualifications-you bring: * Current Emergency First Aid and CPR-C & AED certificate * Computer proficiency, including Microsoft Office and CRM systems experience * Experience with ActiveNet an asset * Excellent communication and interpersonal skills with customer service orientation * Experience in a fitness facility or recreation centre an asset * Access to reliable transit or a vehicle * Conflict resolution training an asset * Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date * Successful candidates will be required to provide 3 satisfactory references About YMCA BC: By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John. As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health. We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all. YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca Application Process-ready to make a difference? We invite you to apply today and find your WHY! Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre) Application Deadline: Until Filled * Please include any and all relevant certifications in your online application. You will receive an automated notification to confirm receipt of your application. * If short-listed for a position: We will contact, you to move forward to the next step. * If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests. Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations. YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department. Thank you for your interest and application.

The Membership Ambassador is responsible for promoting membership value, engaging with prospective members, and conducting facility tours. They also perform administrative tasks such as program registration, data entry, and maintaining departmental communication.

Candidates must possess a current Emergency First Aid, CPR-C, and AED certificate, along with computer proficiency in Microsoft Office and CRM systems. Experience in a fitness or recreation facility and conflict resolution training are considered assets.

• Free YMCA gym membership • Y@Home access • Training and professional development opportunities • Reduced childcare rates • Priority placement for YMCA staff

• Customer servicePreferred
• First AidPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Membership sales
• Customer service
• Data entry
• Communication
• Interpersonal skills
• Conflict resolution
• Microsoft Office
• CRM systems
• ActiveNet
• First Aid
• CPR-C
• AED
• Relationship building
• Needs assessment
• Membership Sales
• Automated External Defibrillator (AED) Certification
• Emergency First Aid
• ADP Workforce Now
• Needs Assessment
• Mental Health
• Customer Relationship Management
• Cardiopulmonary Resuscitation (CPR)
• Spreadsheets
• Customer Service
• Community Health
• Conflict Resolution
• Data Entry
• Disabilities
• Sales
• Health Equity
• Interpersonal Communications
• Relationship Building
• Registration
• Prioritization
• People Services

• Customer Service & Support
• Sports & Recreation
• Administrative
• Social Services
• Member Ambassador
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

24 hours per week