Slot Supervisor

Job summary

The Slot Supervisor is responsible for managing frontline staff, overseeing slot machine operations, and ensuring compliance with company and provincial gaming policies. They also handle guest concerns and facilitate large jackpot payouts to ensure a high-quality customer experience.

Job details

Job Type: Casual Wage Rate: $26.58/hour The Gateway to Your Future This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests. If you have a calm, even-handed demeanor and are able to provide direction and guidance to a team of staff, we would like to hear from you. This is your chance to be part of thriving company that offers flexible hours and an impressive benefits package. The Slot Supervisor responds to concerns, delivers on large jackpot payouts, and helps on our company mission to create memorable and exciting experiences for our guests at Gateway. We Provide Employee benefits such as medical and dental - eligibility based upon hours worked Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Supervise frontline team members and assign work duties. Manage slot machine reservations and promote casino initiatives. Coach and mentor employees and create an engaging work environment. Manage schedules as required. Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures. Manage or report any violations and escalate to the appropriate level as necessary. Acquire and maintain a knowledge of all slot operations policies and procedures. Perform other duties as assigned based on operational needs. Maintain knowledge of all slot operations policies and procedures. Coach and mentor employees and create an engaging work environment. What You Bring Minimum two years of supervisory experience, casino/ hospitality industry preferred. Post-secondary education or a combination of education and experience an asset. Experience handling cash and working with the public. Superior customer service and people management skills. Extensive knowledge of slot machine functions is an asset. Able to work in a fast-paced environment. Ability to obtain a license from IGCO. SIR certification. A willingness to develop new skills and stay on top of the latest industry news and insights. Why Work for Us? Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar. Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. Additional information is available at gatewaycasinos.com. Apply Now! Not the right fit this time? Follow us on our careers social media pages! Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

What you’ll do

The Slot Supervisor is responsible for managing frontline staff, overseeing slot machine operations, and ensuring compliance with company and provincial gaming policies. They also handle guest concerns and facilitate large jackpot payouts to ensure a high-quality customer experience.

Requirements

Candidates must have at least two years of supervisory experience, preferably within the casino or hospitality industry. Applicants are also required to possess strong cash handling skills and the ability to obtain necessary gaming licenses.

Benefits

• Medical insurance • Dental insurance • Retirement savings plan • Travel discounts • Tech discounts • Food and beverage discounts • Fitness discounts • Training and development opportunities

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Customer service
• Cash handling
• Team leadership
• Conflict resolution
• Slot machine operations
• Staff scheduling
• Mentoring
• Compliance management
• Communication
• Cash Handling
• People Management
• Strong Work Ethic
• Artificial Intelligence
• Internal Controls
• Customer Service
• Growth Strategies
• Operations
• Restaurant Operation
• Reservations
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Slot Supervisor
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• First-Line Supervisors of Gambling Services Workers