office clerk

Office Support Clerk III (AUX)Requisition ID: 47008 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.Main Purpose & FunctionThis position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am - 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable. Specific Duties & ResponsibilitiesDuties include: preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department?s administrative process. Process incoming office mail and emails. Attend front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes. Attend incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy. Check daily cash deposits and process all related documents and reports. Create and maintain office files for consistent and accurate data tracking. Perform duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures. Work with various departments and agencies, both internally and externally, in the City of Vancouver.Minimum Qualification RequirementsEducation and Experience: Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.Knowledge, Skills and Abilities: Knowledge of dog related issues including various dog breeds and kennel procedures is an asset. Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset. Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred, Comfortable working with exposure to sensitive and potentially distressing subject matter, including enforcement-related documentation, behavioural and medical euthanasia, and deceased animals. Comfortable communicating effectively orally and in writing, and to deal tactfully and effectively with the public, including in sensitive, emotionally charged, or conflict situations. Familiar with trauma-informed, equitable, and inclusive approaches when working with diverse and vulnerable populations. Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously. Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City?s accounting processes including deposits and time entry is preferred. Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities. Demonstra

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Aug 21, 2026