Desktop Support Engineer

Desktop Support L1 Engineer | On-Demand Dispatch Position: Desktop Support L1 Engineer Engagement Type: On-Demand / Dispatch Payment: Based on actual hours worked onsite We are currently looking for reliable L1 Desktop Support / IT Support Engineers in Campbell River, British Columbia to support client-site technical tasks on an on-demand dispatch basis. Engineers will be required to visit the client site whenever a support ticket is raised. The duration of each assignment may vary depending on the nature of the task typically 1–2 hours, half-day, or full-day. Payment will be based on the actual time spent onsite for each completed dispatch. Key Responsibilities Provide on-site L1 Desktop and IT Support Troubleshoot hardware and software-related issues Diagnose and resolve basic desktop, laptop, printer, and peripheral issues Perform basic network and connectivity troubleshooting Assist with device setup, installation, replacement, and configuration Follow client instructions and documented troubleshooting procedures Provide professional and courteous customer support Communicate clearly with remote support teams and provide updates on ticket status Complete assigned dispatch tasks within the required timeframe Document work performed and provide relevant ticket updates after each visit Requirements Previous experience in L1 Desktop Support, Field Support, or IT Support Strong hands-on troubleshooting skills Good knowledge of hardware and software troubleshooting Basic understanding of networking and connectivity issues Good communication and customer-handling skills Professional appearance and attitude when working at client locations Ability to independently troubleshoot and complete assigned tasks Reliable transportation and the ability to travel to the assigned client site Availability to accept on-demand / dispatch-based IT support tasks Location 1400 Dogwood St, Campbell River, BC, Canada This is a dispatch-based opportunity, so the workload may vary depending on the number and type of tickets raised. Assignments can be short-duration visits or extend to half-day/full-day support depending on the requirement. Interested? If you are an L1 Desktop Support / IT Engineer based in or around Campbell River and are interested in supporting on-demand client-site IT tasks. Please mention your location, IT support experience, hourly rate, and availability when reaching out. Work Location: In person

Provide on-site L1 desktop and IT support by troubleshooting hardware, software, and connectivity issues. Perform device installation and configuration while documenting work and updating ticket statuses.

Requires previous experience in L1 desktop or field support with strong hands-on troubleshooting skills. Candidates must have reliable transportation and the ability to travel to client sites in Campbell River.

• Network TroubleshootingPreferred
• Customer supportPreferred

Identified from the job description. Confirm important requirements above.

• L1 Desktop Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• Device Configuration
• Customer Support
• Field Support
• IT Support

• Technology
• Customer Service & Support
• Consulting

Minimum experience

0+ years

Apply by

Sep 29, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available