General Support Agent

Job summary

The General Support Agent manages hotel lobby operations, including valet parking, baggage handling, and guest greetings. They also assist in the preparation and setup of conference and banqueting rooms to meet hotel standards.

Job details

Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed. WHAT YOU'LL DO * Greet guest on arrival, open doors and inform them about parking procedures. * Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers. * Help guests with baggage and any special requests * Perform related maintenance/cleaning of equipment * Anticipate guest's needs, respond promptly and acknowledge guests even when busy * Assist in the preparation of the conference & banqueting rooms for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor; * Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation; * Ensure all equipment and rooms are set-up and prepared to hotel standards. * Ensure all equipment is stored in the correct manner, in line with health & safety legislation. * Correctly identify stored bags * Show guests the room features WHAT YOU'LL BRING * Previous customer service experience * Professional, enthusiastic, energetic, a people person * Able to lift up to 50lb, reach, bend, push and stoop * Able to work in a standing position for up to 5 hours * A second language, an asset * Excellent customer service * Current drivers licence (able to drive automatic and standard transmission) WHAT WE OFFER * A percentage of the group insurance is paid by the employer for full time employees * Promotional rate to discover Germain Hôtels properties through Canada * Opportunities to develop your career within a growing company across Canada * Access to the hotel gym * Employee referral program * Employee Assistance Program for team member and their family

What you’ll do

The General Support Agent manages hotel lobby operations, including valet parking, baggage handling, and guest greetings. They also assist in the preparation and setup of conference and banqueting rooms to meet hotel standards.

Requirements

Candidates must have previous customer service experience and a valid driver's license for both automatic and standard transmissions. The role requires the physical ability to lift up to 50lb and work in a standing position for extended periods.

Benefits

• Group insurance • Promotional hotel rates • Career development opportunities • Gym access • Employee referral program • Employee Assistance Program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• maintenance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Valet parking
• Baggage handling
• Communication
• Maintenance
• Cleaning
• Event setup
• Driving
• Time management
• Attention to detail
• Energetic
• Lifting Ability
• Customer Service
• Employee Assistance Programs
• Legislation
• Greeting Customers
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Support Agent
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops