Guest Service Agent

"What can I do for you?" is your mantra. We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. *Please note that the hotel is located approximately a 10-minute walk from a REM station.* WHAT YOU'LL DO * Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. * Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. * Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email. * Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. * Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRING * Diploma in Hospitality, an asset * Excellent oral and written communication skills * Natural customer service orientation with a positive attitude * Ability to handle difficult situations with professionalism and calm * Strong listening skills to understand guest needs and preferences * Good computer skills and experience with OPERA PMS, an asset WHAT WE OFFER * Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. Apply - we look forward to hearing from you!

The Guest Service Agent manages check-in and check-out processes while providing personalized attention to guests. They are responsible for resolving guest concerns and collaborating with other departments to ensure a memorable stay.

Candidates should have strong communication skills and a natural orientation toward customer service. A diploma in hospitality and experience with OPERA PMS are considered assets.

• Special Hotel Rates • Gym Access

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Problem Solving
• Listening Skills
• Computer Skills
• Opera PMS
• Guest Relations
• Conflict Resolution

• Hospitality
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

24 hours per week