Guest Services Representative (Part-time) - Moncton (Bilingual ENG/FR Required)

Original job posting

The Guest Services Representative is responsible for welcoming guests, managing the gift shop, and assisting with marketing and promotional activities. They must ensure compliance with gaming regulations while providing excellent customer service and resolving guest issues.

Job details

Position Summary Reporting to the Guest Services Shift Manager, this position carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and procedures. Excellence in public relations and customer service for all guests and team members of Casino New Brunswick is the focus for this role. GSA must adhere to New Brunswick Lotteries and Gaming Corporation (NBLGC) gaming laws and regulations. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities • Welcome, meet and greet all guests of the casino complex • Assist in the marketing efforts of the Rewards Club program and explain the benefits of Rewards Club membership to new and existing guests. • Assist with the implementation of on-site events, promotions, and entertainment initiatives. • Carry out coat check duties • Reconcile cash floats and replenish inventory within the Gift Shop • Assist Guests with the purchase of Event/Show tickets via Ticket Break • Track lottery tickets within the Gift Shop • Remain fully aware of the site’s operation and the amenities and services provided, along with promotions and marketing initiatives at all times. • Maintain promotional merchandise including tracking. • Work with the marketing team to promote cross functional communication, so that all site staff are familiar with the casino’s marketing efforts; work with the marketing team to promote an enjoyable entertainment experience for guests. • Resolve guest issues swiftly and bring concerns to the attention of the GSM or Supervisor for immediate attention/resolution. • Help guests and fellow employees as required while ensuring that all site, departmental and NBLGC policies and procedures are being adhered to • Comply with security policies and procedures to secure company assets. • Maintain a clean and safe work environment. Comply with safety procedures and identify unsafe practices or conditions to the guest service supervisor. • Ensures compliance with licensing laws, health and safety and other statutory regulations • Performs other duties as assigned Education and Qualification Requirements • Requires a high school diploma or comparable combination of equivalent working experience • Minimum 1 year of working experience in customer service • Minimum 1 year of working experience in cash handling with POS system • Possess excellent interpersonal, communication in French and English is required • Ability to work and thrive in a team-oriented environment and be able to function independently. • Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment. • Must be comfortable working with computers and possess some knowledge or experience using with basic computer software applications (i.e. Word, Excel, etc) • Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick). Work Environment Considerations • Regular casino environment, fast paced with multiple priorities, deadlines and deliverables; • This role requires extended period of standing, walking, bending and may lift up to 35 lbs. • The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts. Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

What you’ll do

The Guest Services Representative is responsible for welcoming guests, managing the gift shop, and assisting with marketing and promotional activities. They must ensure compliance with gaming regulations while providing excellent customer service and resolving guest issues.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service and cash handling. Proficiency in both English and French is required, along with the ability to work in a fast-paced, physically demanding environment.

Listed skills

• French · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• POS system
• Bilingual
• French
• English
• Interpersonal skills
• Communication
• Marketing
• Promotional activities
• Microsoft Word
• Microsoft Excel
• Teamwork
• Problem resolution
• Safety compliance
• Cash Handling
• Bilingual (French/English)
• Safety Procedures
• Promotional Merchandise
• Artificial Intelligence
• Customer Service
• Public Relations
• Interpersonal Communications
• Multitasking
• Security Policies
• Team Oriented
• Customer Complaint Resolution

Job areas

• Customer Service & Support
• Hospitality
• Retail
• Security & Safety
• Guest Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives