GUEST SERVICES

Job summary

Welcome guests, manage reservations and guest lists, verify IDs, and operate coat check and merchandise transactions. Maintain balanced cash floats and an organized workstation while coordinating with management and arcade staff to provide a smooth guest experience.

Job details

Position Type Part Time Position Overview Join our team as a Guest Services and become the welcoming face of GRETA. Your role is crucial in ensuring that every guest feels comfortable from the moment they arrive. From greeting guests to managing coat-check, cash floats, the merch counter and more, you'll play a key part in creating unforgettable experiences. Skills And Qualifications Excellent interpersonal skills, with a genuine and friendly demeanor Ability to multitask and stay organized in a fast-paced environment Strong communication skills, both verbal and written Attention to detail, ensuring accuracy in guest interactions and transactions Comfortable working with cash and maintaining balanced cash floats Familiarity with reservation systems and guest lists is an asset Prior experience in customer service or hospitality is advantageous Duties & Responsibilities Greet and welcome guests warmly, ensuring they feel valued and comfortable Provide preloaded game cards and process payments for merchandise purchases Verify IDs for legal drinking age and manage coat check operations Maintain an organized and presentable coat check area for guests Collaborate with management and arcade staff to ensure a seamless guest experience Understand and manage reservations and guest lists effectively Keep cash floats balanced and maintain a clean work station Bid guests a pleasant farewell as they depart Compensation, Perks & Benefits $17.85 per hour Gratuity earnings each shift Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace Referral Program Opportunities to grow into leadership roles available for high performers We thank all candidates for applying. Only those selected for an interview will be contacted.

What you’ll do

Welcome guests, manage reservations and guest lists, verify IDs, and operate coat check and merchandise transactions. Maintain balanced cash floats and an organized workstation while coordinating with management and arcade staff to provide a smooth guest experience.

Requirements

Candidates should have strong interpersonal and communication skills, be organized and attentive to detail, and be able to multitask in a fast-paced environment. Comfort handling cash is required; familiarity with reservation systems and prior customer service or hospitality experience are advantageous.

Benefits

• Gratuity Earnings
• Employee Discounts
• Referral Program
• Leadership Growth Opportunities

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Interpersonal Skills
• Multitasking
• Organization
• Verbal Communication
• Written Communication
• Attention To Detail
• Cash Handling
• Cash Reconciliation
• Reservation Systems
• Guest List Management
• Customer Service
• Hospitality
• ID Verification
• Coat Check Operations
• Team Collaboration

Job areas

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Retail

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