On Call Scheduling Coordinator

Benefits Pulled from the full job description Company events Dental care Bonus Extended health care On-site parking Do you like to solve urgent problems? Do you work well under a deadline? Join us today in Leduc Home Instead is currently seeking a On call Scheduling Coordinator who has a passion for seniors to join our friendly team. The ideal candidate will possess excellent communication skills, be service-orientated, and can work well under pressure in a team environment. From the top down, our entire staff is dedicated to doing whatever it takes to ensure our clients' needs are met. We offer a competitive wage, and benefits, along with professional ongoing training. We look forward to learning how your experience can aid us in our mission to enhance the lives of aging adults and their families. Objective: The after hours on call Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. Primary Responsibilities: Answer incoming calls in a friendly, professional, and knowledgeable manner. Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships. Monitor, mediate, and log all client and Care Pro activity utilizing the software system. Follow up with all client and Care Pro issues to ensure their problems are resolved. Enter and maintain accurate client and Care Pro records in the software system. Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs. Follow up and communicate Care Pro and client issues to ensure problems are resolved. Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours. Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation. Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members. Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team. Education/Experience Requirements: Minimum - High school graduation Two years of related business experience or an equivalent combination of education and work experience may be considered. (Prior scheduling experience ideally in the home care/medical industry preferred.) Must have Microsoft Office and database experience. Valid Class 5 driver's license (preferred) Knowledge, Skills, and Abilities: Must understand and uphold the policies and procedures established by 2544721 Alberta Inc. DBA an independently owned and operated Home Instead franchise. Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work Must present a professional appearance and demeanor Must have computer skills and be proficient in MS OFFICE, Word, and Excel Must be willing to work on a rotating schedule including one day on weekends Must have the ability to perform duties in a professional office setting Must demonstrate knowledge of the senior care industry Supplemental Pay Types: Bonus pay Schedule: After-hours on-call coverage from 4:30 PM to 8:00 AM on weekdays, with weekend and statutory holiday coverage as assigned. Weekday evenings after regular office hours Overnight on-call coverage Weekends Statutory holidays Other after-hours periods as assigned Work Location: Remote/ Work from Home Job Types: Part-time Benefits: Company events Dental care Bonus Extended health care On-site parking Flexible Language Requirement: French not required License/Certification: Class 5 License (required) The hours of work including days off and work locations may be subject to change consistent with operational requirements. Do not apply if you are unable to meet the schedule requirements.

Coordinate scheduling for clients and Care Professionals to ensure high-quality service and relationship building. Manage incoming calls, maintain accurate records in the software system, and implement contingency plans to maintain service hours.

Requires a high school diploma and at least two years of related business experience, preferably in home care or medical scheduling. Must be proficient in MS Office and possess a valid Class 5 driver's license.

• Company events • Dental care • Bonus • Extended health care • On-site parking

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• interpersonal skillsPreferred
• Decision MakingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• schedulingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Scheduling
• Communication
• Microsoft Office
• Customer Service
• Time Management
• Problem Solving
• Interpersonal Skills
• Database Management
• Consultative Sales
• Conflict Resolution
• Organization
• Decision Making

• Healthcare
• Administrative
• Social Services
• Customer Service & Support

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level