Personal Support Worker

Number of Openings:

1

Division:

Community Support Services

Full/Part Time/Casual:

Part Time

Program:

Gwen Lee

Regular/Temporary:

Regular

Location:

Gwen Lee –

Hamilton Community

Union:

SEIU

Hours of Work:

Mixed Shifts
7am-3pm, 3pm-11pm & 11pm-7am
**approx. 37.5 hours biweekly

• rotating weekends

Posting Date:

May 14, 2026

Closing Date:

May 21, 2026

Wage:

$19.33 plus Wage Enhancement

French Language Skill Requirement:

N/A

This positing is for a current vacancy

POSITION SUMMARY:
The Personal Support Workers – Gwen Lee Supportive Housing (PSW-GL) enhance the quality of life of SJHC clients by providing quality and compassionate essential care services in the form of personal care assistance, medication reminders, physical support and home keeping assistance. PSW-GL assists in enabling individuals to continue living independently in a safe and healthy manner in their own bachelor apartment units, within the Gwen Lee Supportive Housing program location.

The PSW-SH works cooperatively with the Support Services Coordinator / Manager of Supportive Housing and Assisted Living in providing quality client-centered care, and in the effective execution of daily tasks. PSW-GL adhere to daily care schedules and overall care plans.

Gwen Lee Supportive Housing clients are typically able to direct their own care, are over the age of 60, and require the need for 24-hour assistance in daily living activities.

CORE DUTIES AND RESPONSIBILITIES

• Assisting clients with daily personal care activities, in keeping with their individual care plan

  • Bathing
  • Dressing/undressing
  • Personal hair care
  • Shaving/grooming
  • Mouth care
  • Preventative skin care
  • Other personal hygiene tasks

• Assisting clients with daily housekeeping activities, in keeping with their individual care plan

  • Light apartment housekeeping (sweeping, tidying, dishes etc.)
  • Laundry services
  • Light meal preparation / safe food handling

• Assisting clients in daily activities which maintain adequate levels of physical health and safety, in keeping with their individual care plan

  • Performing safety wellness checks
  • Medication reminders
  • Living area visual scans
  • Engaging clients in positive/social conversations
  • Encouraging clients to direct and/or participate in their own care
  • Assisting clients with general mobility needs (walking, movement, positioning etc.)
  • Encouraging positive life skills
  • Assisting with basic range of motion exercises where required by the care plan
  • Demonstrating sensitivity and respect to clients who may be experiencing physical health challenges
  • Crisis intervention, in cooperation with or as directed by, the program Manager
  • Providing emotional and social support to both clients and their family members
  • Demonstrating a positive attitude and approach towards clients as unique individuals

• Performs daily work in keeping with the established Gwen Lee Supportive Housing procedures, processes and expectations

  • Answers call bells in a safe and timely manner

  • Observes and records client information/comments/issues/behaviours/changes in the program Communication Book

  • Follows care plans as determined by the program Manager

  • Maintains a clean and organized work environment

  • Reports critical client care information/issues to Manager or Supervisor right away

  • Understands and follows individual client care plans, seeks clarification from Managers where care plan in unclear

  • Participating in team/group meetings

  • Other duties as requested or required

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:

  • Support compassionate care, faith and diversity
  • Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  • Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

• Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others

• Actively promotes a healthy, supportive and inclusive work environment

• Proactively contributes to initiatives, supporting and encouraging positive change

• Ability to demonstrate effective decision making

• Skilled at thinking about creative solutions to everyday problems

• Solid team-based approach to everyday work activities

• Good communication skills both verbal and written, with an excellent customer service mind set

• Positive and professional, with a “can do” attitude

• Willingness to regularly go the extra mile and actively support co-workers

• Ability to follow direction and listen to instruction

• Proven ability to be detailed oriented

• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards

• Participating in both internal and external training requirements

• Participating in quality improvement initiatives.

• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS

• PSW Certificate from an accredited training institution, required

• 1-3 years PSW experience, preferred

• Member of the PSW Registry, preferred (may be required under some contracts)

• Current First Aid and/or CPR Certificate, preferred

• Training in gentle persuasive/non-violent crisis prevention, an asset

• Previous experience working in a Long-Term Care or Supportive Housing environment, an asset

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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