Community Connector (Communications and Engagement)

Job Number: 4461
Job Type: Casual
Vacancy Reason: Temporary
Temp Contract Length: Up to 18 months
Location: 150 Frederick St - Regional Admin Headquarters
Number of Positions: 4
Department: Communications and Engagement
Hours of Work: No guaranteed hours. Shift times can vary.
Union: Non-Union
Grade: Part Time/No Full Time Equivalent Grade 005
Salary Range: $28.84 - $32.64 per hour

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Supports regional initiatives and programs by promoting and engaging with members of the community at events and through other outreach and engagement channels.

Duties/Responsibilities

• Attends community events and meetings to promote regional programs, services, and initiatives and engage with community members to increase their understanding of services/programs. Responds to general questions and redirects specific or complex questions to regional staff.
• Solicits input and facilitates conversations to obtain feedback, including questions, concerns, and considerations regarding current and prospective programs and services.
• Gathers, compiles, and enters feedback, concerns, and questions in databases or documents.
• Assists with setup and takedown requirements at events, including transporting equipment and materials (e.g., display boards).
• Participates in team meetings. Provides input into engagement activities, materials, and resources. Assists in updating resources.
• Receives work assignments and resources from management.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and skill normally acquired through a Grade 12 education plus 1 year of customer service, public engagement, and program promotion experience (or equivalent combination of education and experience).
• Ability to engage with a diverse public, including responding to questions/concerns positively and respectfully.
• Ability to support and demonstrate the Region’s values.
• Knowledge of community programs and services.
• Knowledge of and ability to comply with policies, procedures, and related legislation.
• Ability to listen to/understand community members’ diverse range of concerns, feedback, issues, and opinions.
• Ability to work independently.
• Ability to participate as an effective team member.
• Ability to communicate with regional staff/management (e.g., phone, in person, email).
• Computer skills with ability to use Microsoft Office and online engagement platforms.
• Ability to work varied hours to accommodate events, including evenings and weekends.
• Ability to travel within Waterloo Region. Must have a reliable means of transportation to get to events and bring materials and equipment.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.

Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).