True North Cannabis Co. & True North Vapes are looking for energetic, customer-focused individuals to join our team in a dynamic dual-retail environment.

In this role, you’ll support both cannabis and vape/tobacco operations while delivering exceptional customer experiences and maintaining strict compliance with Ontario regulations.

This is an ideal opportunity for someone who thrives in a fast-paced retail environment and is passionate about customer service, product knowledge, and teamwork.

WHAT YOU’LL DO

CUSTOMER SERVICE & SALES

• Welcome and assist customers with a friendly, professional approach
• Provide knowledgeable recommendations on cannabis and vape products
• Deliver a high level of customer engagement and product education
• Upsell and cross-sell to meet individual and store sales goals
• Handle customer questions or concerns with professionalism and care

STORE OPERATIONS & COMPLIANCE

• Verify age (19+) in accordance with AGCO and provincial regulations
• Follow all cannabis and tobacco compliance standards
• Maintain store cleanliness, organization, and merchandising
• Assist with inventory (receiving, stocking, rotating products)
• Support store events, audits, and safety procedures

KEYHOLDER RESPONSIBILITIES (AS ASSIGNED)

• Open and close the store following company procedures
• Complete cash handling, reconciliation, and reporting
• Lead the sales floor in the absence of management
• Ensure team adherence to policies, safety, and compliance
• Act as a point of contact for staff and customers during shifts

WHAT WE’RE LOOKING FOR

• Must be 19 years of age or older
• CannSell Certification (required before start date)
• 1+ year of retail or customer service experience (regulated industry preferred)
• Experience with POS systems and cash handling
• Previous keyholder or leadership experience is an asset
• Strong communication, organization, and problem-solving skills
• Reliable, responsible, and team-oriented

PHYSICAL REQUIREMENTS

• Ability to remain on your feet and actively move throughout the store for extended periods (8–10 hours per shift)
• Ability to safely lift, carry, and organize inventory up to 40 lbs
• Frequent bending, reaching, and stocking across multiple store zones (sales floor, stockroom, secure storage)
• Strong attention to detail for tasks such as ID verification, cash handling, and POS operation
• Ability to maintain focus, clear communication, and situational awareness in a fast-paced, regulated retail environment

WHY JOIN TRUE NORTH?

• Be part of a growing leader in Ontario’s cannabis and vape industry
• Employee discounts and product training
• Health benefits (for eligible employees)
• Opportunities for internal growth and advancement
• Supportive, team-driven workplace culture

COMPENSATION & HOURS

• Job Types: Full-time, Part-time, Permanent, Contract
• Part-time: 0–31 hours per week
• Full-time: 32–44 hours per week
• Store hours may range between 9:00 AM – 11:00 PM, 7 days a week

OUR COMMITMENT TO YOU

True North Cannabis Co. & Associated Companies are proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace.

We encourage applications from all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous peoples.

We do not use artificial intelligence (AI) or automated tools to screen candidates—every application is reviewed by our team.

Personal information is handled in accordance with applicable privacy laws, including PIPEDA and the Ontario Human Rights Code.

If you require accommodation at any stage of the hiring process, please let us know—we’re here to support you.