JOB DESCRIPTION

Employment: 6-Month Contract

Location: 3x Per Week - St. Jacobs, ON

Pay: $40-$42

Insight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems. This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users. The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.

REQUIRED SKILLS AND EXPERIENCE

-10+ years of experience with strong depth in networking and troubleshooting

-Advanced understanding of network infrastructure, issue diagnosis, and resolution

-Solid Linux experience (administration, troubleshooting, environments)

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience with Fortinet products is a strong nice-to-have

• Open to telecom backgrounds only if the candidate is extremely strong overall

• Strong preference for candidates with POS / retail environment experience

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.