Company Description Indigenous Energy Monitor is Canada’s first market intelligence platform dedicated to Indigenous participation in the energy and resource sectors. The organization provides trusted data, research, and advisory services to investors, industry, government, and Indigenous organizations to support informed decision-making. Its mission is to increase Indigenous participation by offering transparent, reliable information that helps create stronger partnerships and projects. Team members contribute to work that supports economic inclusion, responsible development, and meaningful collaboration across diverse stakeholders.

Role Description The Customer Success Specialist is a part-time, remote role focused on supporting users of Indigenous Energy Monitor’s platform and services. This position is responsible for responding to customer inquiries, guiding users through platform features, and ensuring a positive experience from onboarding through ongoing use. Day-to-day tasks include resolving support requests, documenting common issues, collecting feedback, and collaborating with internal teams to improve products and services. The specialist will maintain customer records, monitor satisfaction levels, and proactively reach out to users to ensure they are gaining value from the platform. This role also involves contributing insights to improve customer processes and supporting the development of resources such as FAQs, guides, and tutorials.

Qualifications Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction. Effective Communication skills, with the ability to explain information clearly and build trust with diverse stakeholders. Analytical Skills to interpret user feedback, identify trends, and recommend improvements to products and processes. Comfort working in a remote, part-time environment, with strong time management and organizational abilities. Experience using CRM or customer support tools, and proficiency with common office and collaboration software. Knowledge of or interest in Indigenous participation in energy and resource sectors is an asset. Previous experience in customer success, client services, or support roles is preferred. Post-secondary education in business, communications, social sciences, or a related field, or equivalent practical experience.