Company DescriptionWHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the BestWe Will Be Customer CentricWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabled Job DescriptionWHAT YOU’LL DO: Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis.This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting.Duties:Support daily store operations, including opening and closing the storeLead the sales floor during your shift to deliver a great customer experienceCoach, support, and motivate team membersMaintain visual standards and help execute promotionsEnsure a safe, organized, and customer‑ready store environmentShare product knowledge and help customers discover what they loveRole model Indigo’s values and inclusive cultureWe’re looking for someone who:Has retail or customer service experience (lead or keyholder experience is an asset)Is interested in growing their leadership skillsEnjoys working with people and supporting a teamIs reliable, flexible, and comfortable working evenings and weekendsThrives in a small‑market, community‑focused environmentWhy join Indigo?Part‑time, hourly leadership role with hands‑on experienceSupportive team and growth opportunitiesA welcoming, inclusive workplace that celebrates curiosity and connectionQualificationsWHO YOU ARE: 1-2 years of experience in a customer service, merchandising or operations roleDemonstrated commitment to creating an exceptional employee and customer experienceExperience leading othersPerformance orientatedAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsAbility to prioritize, plan and execute while being agileKnowledge of Provincial Health & Safety standardsAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesMinimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidaysAdditional InformationAt Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]This posting is for a current opportunity within Indigo 

Employee Type: Permanent Full-Time/Part-Time: Part-Time Compensation: CAD 18.94 - CAD 23.70 - hourly