Compensation Pay Range: $25.26-$31.04 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY Working as part of a multidisciplinary team, and under the general direction of the Manager, Home and Community Care, the Patient Service Clerk (PSC) for Home and Community Care is responsible for assisting the Care Coordinators with operational functions providing clerical support. The Patient Service Clerk for Home and Community Care provides information and referral and demonstrates a high level of client service to the Home and Community Care team, other CHEO staff and physicians, families, service providers and the general public ensuring that they feel heard, understood and are confident of follow-up. The Patient Service Clerk needs to be available to work any shifts including evenings (until 20:00hrs), holidays, and weekends. MAIN RESPONSIBILITIES Receives and initiates incoming and outgoing telephone calls. Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required. Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including completing entry of all required information (ie scanning and data entry), documenting all actions taken in the client file, ensuring file availability when required by Care Coordinators, assigning new and transferred client files to the appropriate Care Coordinator, uploading documents to CHRIS library, accessing the client information system for information as required, processing files for all discharges. Listens to and documents in client file, Care Coordinators’ voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment. Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines. Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction. Liaises with staff, care providers, families and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines. Books routine patient home visit appointments and patient/family conferences, prepares agenda, and reserves meeting rooms/books online meetings, as directed by Care Coordinators. Arranges patient transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators. Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager. Acts as a resource for CHEO employees, service providers, school personnel, and community. Attends and participates actively in team meetings and general staff meetings. Assumes responsibility for maintaining professional knowledge and updated skills. Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. Perform other related duties as assigned by supervisor. QUALIFICATIONS Secondary School Graduation Diploma (Essential) One (1) year Community College diploma in Office Administration, Business, Health Administration or equivalent program (Preferred) A minimum of six (6) months of related professional experience in a clinical administrative setting (Essential) Two (2) years of related professional experience (Preferred) Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment (Essential) Strong skills related to word processing, and advanced proficiency with Microsoft Office Suite (including Excel, PowerPoint, Word) (Essential) Awareness of and sensitivity to the needs of a culturally diverse population (Essential) Flexible and adaptable with effective problem-solving skills (Essential) Communicates effectively, orally and in writing in both official languages (Essential) Demonstrates excellenct interpersonal skills (Essential) Excellent time management and organizational skills, with the demonstrated ability to perform efficiently with attention to detail (Essential) Works effectively in both a team environment and independently as required (Essential) Diplomacy in dealing with sensitive and/or confidential issues (Essential) Flexible hours including evening, weekend, and holiday work is required. Criminal Record Check (Level 1) (Essential) Must be located within the Champlain region (Essential) Bilingualism (French/English) (Essential) * Please note you will be represented by the Laborers International Union of North America (LiUNA). Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. Please note you will be represented by the Laborers International Union of North America , (LiUNA). CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement