About the role We are seeking a detail-oriented and proactive Part-Time Customer Success Coordinator to join our growing team. This role is centered on maximizing client value and driving long-term retention across our active portfolio. The Customer Success Coordinator will focus on proactively nurturing client relationships and monitoring account health.

Beyond client success, this role includes a vital partnerships component, acting as a key liaison to strengthen our collaborative ties with Airtable. The ideal candidate is organized, empathetic, and eager to drive client outcomes within a tech-forward environment.

Responsabilities Manage Airtable Partner Portal updates in coordination with PMs. Support onboarding and administrative tasks related to sales operations. Help maintain accuracy in client reports, proposals, and partner deliverables. Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success. Support quarterly client reviews by preparing account updates, gathering feedback, and documenting action items and next steps. Monitor client health and sentiment, identifying potential risks and opportunities, gathering actionable feedback, and escalating insights to internal teams. Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey. Partnerships: Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy. Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties. Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems. Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives. Participate in team syncs to provide updates on client sentiment, account health, and partnership engagement metrics. Maintain and update account health scores, stakeholder maps, communication history, and account documentation on a monthly basis to ensure accurate account visibility, renewal readiness, and proactive client management.

Qualifications 1–2 years of experience in customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment. Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders. Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp). Familiarity with data management platforms such as Airtable is a strong plus. Exceptional written and spoken English (C1–C2 level). Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach. Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously. A team player with a forward-thinking attitude and genuine care for client outcomes and business growth.

If you are passionate about building strong client relationships, driving customer success, and contributing to meaningful partnerships in a remote, tech-forward environment, we’d love to hear from you.