About Us Kochi Stores is a family owned retail space that has been in the historic st. Laurence neighbourhood for over 25 years, offering curated pieces, exceptional service, and a warm boutique shopping experience. We are looking for someone who is reliable and experienced or is willing to learn.

Position: Full-time/Part-Time Retail Associate

Availability: Mornings, Evenings, weekends, and Holidays

Location: Kochi Stores, Toronto. 83 Front St. E.

Role Overview

As a Retail Associate, you will support day-to-day operations including opening/closing.

You?ll bring strong customer service, attention to detail, and a positive energy that reflects our store's culture.

Key Responsibilities:

Customer Service & Sales

• Welcome customers and create a friendly, supportive shopping environment
• Assist with styling suggestions and product knowledge
• Drive sales by understanding customer needs and offering solutions
• Process transactions efficiently using our Shopify POS system
• Handle in-store pickup orders and online order support

Store Operations

• Maintain store cleanliness and ensure displays are neat and visually appealing
• Maintain store cleanliness (Including staff common areas) by sweeping, vacuuming, mopping and dusting regularly.
• Restock merchandise and maintain accurate inventory standards
• Tag, steam, and prepare new arrivals for the sales floor
• Support fitting room operations and manage customer flow
• Help prepare for promotional events, holiday setups, and seasonal merchandising

Inventory & Stock Management

• Perform inventory counts and support restocking during peak hours
• Assist with receiving shipments and organizing the stockroom
• Ensure accurate handling of low-stock items and transfers

Opening & Closing Support

• Assist with opening and closing tasks such as tidying, reconciling go-backs, and securing the store
• Prepare end-of-day pick-ups and restocking for next-day operations

What We?re Looking For

• Prior retail or customer service experience (preferred but not required)
• Strong communication skills and upbeat attitude
• Ability to multitask
• Reliability during peak periods or be able to cover for other staff if they are unable to come in
• Social Media / Digital Marketing experience is a bonus especially if you are comfortable being on videos

Perks

• Staff discount on Kochi merchandise
• Flexible scheduling
• Fun, supportive work culture

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Canadian sales: 1 year (required)

Work Location: In person