Student Success & Retention Coach (Temporary Part Time: June - October 2026)

Status: Temporary Part Time: June 2026 – October 2026

Hours: Up to 24 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: $20.56 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date: May 20th, 2026

Closing Date: May 26th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Director, Student Services & Supports, the Student Success & Retention Coach is a dynamic, energetic, and enthusiastic individual who enhances Mohawk College’s Vision, Mission, Values and Strategic Priorities. This is done by: offering academic and personal proactive advising and referrals, where appropriate, to students; participating actively in college retention and student completion strategies; and completing a wide variety of administrative, data-tracking and reporting duties in support of student success.

The incumbent will be the first point of contact for students in sponsored programs (WSIB), and will work closely with Student Success Advising team to support these students in their academic success.

What you’ll be doing:

Initial point of contact for general Advising questions and support for students navigating from Advising to other areas

• Assist students with navigating the most appropriate and timely referral within Advising, and the college, including Student Success Advisors, Program Coordinators, Counselling, Accessible Learning Services, Financial Assistance, Recruitment and more.
• Identify students in need of immediate service and bumping to the best service.
• Serves as a key point of contact with the general public, students, faculty and staff through e-mail, telephone, and in-person, responding to a wide range of inquiries concerning College programs, procedures and general information.

Personal and academic proactive coaching to WSIB sponsored students

• Connect with incoming and current WSIB students to navigate their needs and assist with support. Refer more complex situations to the appropriate Student Success Advisor.
• Bridge students with credits left to complete to the Student Success Advisors who will support with program completion planning.
• Work with Advising team and academic program coordinators to identify students who are at risk of not completing or have identified interest in changing programs.
• Pre-scheduled proactive advising sessions – meeting with students who have time booked.
• Drop-in advising sessions – allotting time each day/week to meet with students who arrive with questions who did not book an advising session ahead of time.
• Responsible for proactive outreach to provide support, triage to services and check-ins to students.
• Supports evaluation and assessment, including ongoing surveys and focus groups to gather student insights and evaluate interventions.
• Attention and support provided to students within their first year at the college to ensure a successful transition to college, as well as students who are in their last year.

Participates actively in the routine operational tasks associated with advising and student retention and success initiatives on campus

• Coordinates with the Manager, or alternate, and supports the overall administration of the Get Set (virtual and in-person) advising sessions for incoming Semester 1 students, including scheduling sessions, booking rooms (if required), organizing facilitators & moderators, coordinating student communication, tracking and reporting data.
• Use pre-populated lists of students identified at-risk of leaving early to implement outreach and intervention activities designed to increase student success and retention.
• Keeps detailed advising interaction and session notes using the college’s current student relationship management software (i.e. Clockwork, Banner) and ensuring notes are in compliance with departmental and college guidelines and policies. Keeps regular counts of advising and support activities and submits regular reports to their respective Manager, or Director as required.
• Documents barriers to student success and recommends approaches that assist in the resolution of student issues, in collaboration and alignment with academic departments and college policies.
• Reports will be required as per agreements with external stakeholders (i.e. WSIB) or from time-to-time on specific outcomes or student interactions. Support with reports such as pre-sponsorship guidance, mid-term and end of term reports for WSIB will be completed each term by the Coach and relevant Student Success Advisor.
• Participates in Student Services, Academic Area or college-wide meetings, special projects, or committees.
• Facilitates effective liaison and linkage between the various academic, service and learning departments in the college and serves as a conduit of information and ideas for student success and retention.
• Participates in college-wide planning, initiatives and events such as: KPI Surveys, Semester Start-Up, Welcome Week and Orientation Reading Break programs, Open Houses, and College Information Nights, etc.

Other duties as assigned.

What you’ll bring to the role:

• A 3-year post-secondary diploma/degree and/or a certificate, diploma or professional designation in: Education, Student Affairs/Services, or Counseling Techniques, Professional Coaching Designation.
• Minimum 2 years of practical experience advising or coaching students, preferably in a post-secondary educational setting, where the following knowledge, skills and experiences have been developed:
• Problem Solving, Judgment and Decision Making- Good judgment and problem solving when advising students, faculty and staff.
• Language Proficiency - Strong communication and writing skills.
• Team-Oriented - Demonstrated intrapersonal skills and an ability to work effectively in a team environment is essential.
• Strong Organization and Multi-Tasking Skills - Ability to manage multiple student tasks, projects and issues at the same time. Knowledge or experience with project management would be an asset.
• Student & Adult Learning and Development -Articulate theories and models that describe the development of post-secondary students and the conditions and practices that facilitate the holistic development (e.g. learning, leadership, psychosocial and identity development, cognitive-structural, typological, environmental, and moral).
• Advising Theory and Practice - Recognize the importance of students’ physical, emotional, spiritual, and social well-being in learning, development and success.
• Academic Programs and Processes - Understand the importance of aligning SAS work with the academic mission of the institution.
• Diversity, Equity &Inclusion - Connect and build meaningful relationships with others while recognizing the multiple, intersecting cultures, identities, perspectives, and developmental differences people hold, with a specific focus on students with disabilities.
• Understanding of Confidentiality - Maintain an appropriate degree of confidentiality that follows applicable legal and licensing requirements, facilitates the development of trusting relationships, and recognizes when confidentiality should be broken to protect the student or others.
• Approachable and Relatable to All Members of College Community - Adjust oral and written communication styles to effectively communicate messages to all audiences, including supervisees, students, peer professionals, senior leaders, and faculty members.
• Computer Proficiency/Experience - Proficiency in/experience with business computer applications including MSWord, and Excel, Teams and Skype is necessary. Ability to learn and adapt to new software applications is important.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/