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Customer Services Advisor

Halfords3 days ago
City of Saint John, New Brunswick, Canada
Entry Level
Part-Time

Top Benefits

Store discount
Employee discount
Employee wellness programme

About the role

€15.50 per hour

Love all things motoring and cycling?  Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.  Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.  Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. 

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you will need:

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

  • Store discount, with 25% off most products across Halfords and Tredz
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Life Assurance
  • Uniform
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle to Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

About Halfords

Automotive
1,001-5,000 employees
Founded in 1971

National Tyres and Autocare is now part of the Halfords group with a network of over 600 garages providing all types of garage services such as tyres, MOTs, repairs and servicing.

We have a network of 230+ branches throughout the UK with the following opening hours:

8.30am to 6.00pm Monday to Friday 8.30am to 5.00pm Saturday 10.00am to 4.00pm Sunday*.

National's sister company, Viking International are the UK's largest tyre and autocare component wholesaler, operating from nine strategically located warehouses throughout the UK. This ensures that our branches stock a comprehensive range of products including Bridgestone, Michelin, Pirelli, Continental, Avon and various budget brands to suit all your motoring requirements as well as providing an unrivalled level of service.

National also provides services to the business sector. Their National Fleet division offers various services to help fleet companies manage their fleets more effectively. Dealer Division offers a unique one stop tyre supply, fitting and maintenance operation which has been developed to meet the particular needs of motor dealerships

*Selected branches – please check before travelling.

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