What We Need Corpay is currently looking to hire a Customer Service Shift Leader within our Buyatab division and is in Vancouver, BC. This is a part-time role (16 hours) working Saturday and Sunday. In this role, you will be resolving escalated customer inquiries, identifying customer issue trends, assisting with client escalations, and supporting monthly reporting. You will report directly to Customer Service Manager and regularly collaborate with customer service, client support, and management teams. How We Work As a Customer Service Shift Leader, Corpay will set you up for success by providing: Assigned workspace in Vancouver, BC Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Working closely with the team by motivating, coaching, and providing direction and feedback during shifts Managing and resolving day-to-day escalated inquiries from B2C customers in a timely manner Spotting trends in customer issues and flagging them for the broader team Assisting with client escalation support Assisting management with monthly reporting Fostering and maintaining the Buyatab culture and a positive work environment Qualifications & Skills Excellent written and verbal interpersonal communication skills Strong attention to detail Critical thinking and problem-solving skills, with the ability to clearly identify, define, and articulate problems while developing creative solutions Prior experience in a customer-facing role preferred; SaaS environment experience is an asset but not required Passion for maintaining a high standard of professionalism and providing stellar customer service Ability to learn quickly and effectively understand and articulate new technologies Proficiency in Microsoft Office Suite and ability to effectively research using the internet Experience working with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack Benefits & Perks Robust PTO offerings include major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers, including wireless, gym, and car rental providers Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Pay Transparency The expected salary range for this position is $19-$20 an hour, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits, where applicable, may also be provided. About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy. Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.