Job Title

Medical Office Assistant

Job Type

Regular Recurring

Union

MRSA

Position Classification

SAD04 Administrative Services IV

Salary Grade

$46,501.00 - $58,822.40

FT or PT

Part-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Department

Health Services is co-located in Wellness Services along with the MRU Injury & Prevention Clinic, Student Counselling Services and the Healthy Campus Team. The Administrative team includes; Medical Office Assistants, a Lead Administrator, and a Clinic Manager. Other members of the healthcare team include; clinic nurses and mental health nurses, clinic physicians, mental health only physicians, psychiatrists and a Sports Medicine physician.

About The Role

The Medical Office Assistant position is a part of a team of healthcare professionals in the Health Services, comprehensive primary care clinic. This position supports the operations of the medical clinic from Monday to Thursday (9 AM to 5 PM) over 10 months with an inactive period in July and August each year. This position is part-time, working 28 hours per week.

Responsibilities

This position is responsible for the provision of medical office administrative support services including:

Provides exceptional customer service to patients and all team members including colleagues from other services and departments Books patient appointment with team healthcare providers in the clinic using the Electronic Medical Record (EMR) Patient interaction is provided in-person, over the phone, via email or through a secure online patient portal Supports healthcare providers with referrals and other patient tasks as required. Manages provider schedules, cancels and reschedules patient appointments as necessarily Coordinates with clinic nurses when Security Services advises of the arrival of a person in needs of medical assistance Receives and controls cash received from patients for uninsured medical services. Compliant with use of the POS system when receiving funds for services Maintaining a health records system and confidentiality as directed under the Health Information Act (HIA) Coordinates requests for personal health information by following legislation under the Health Information Act (HIA) Supports the training of other team members when required Supports the development of effective customer service systems to enhance service success and patient satisfaction Adheres to Standard Operating Procedures and actively participates in clinic audits as per the College of Physicians & Surgeons of Alberta (CPSA) Complies with MRU cybersecurity and other relevant training.

Qualifications

Medical Office Administrative experience in primary care or another medical clinic setting (minimum 2-3 years) Completion of Medical Office Assistant program or equivalent is an asset. Strong customer service qualities, inter-personal and multi-tasking skills, effective communication and organizational skills as well as ability to work in high volume clinic. Strong practical experience with use of an Electronic Medical Record (EMR)

Salary: $24.81 - $31.38 per hour (effective July 1st, $25.55 - 32.32 per hour)

Closing Date: July 6th, 2026

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Position Title], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.