Key Holder
Job Description

Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates

Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities

• Store Opening & Closing

• Open and close the store according to company procedures.

• Ensure all security systems are activated and operational.

• Team Development & Supervision

• On-boarding*:* Embrace new and promoted employees within the team and promote accelerated productivity.

• Training*:* Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.

• Evaluating*: U*se performance tools to provide regular feedback to staff and support their professional growth.

• Great Fun Atmosphere*:* Foster a positive and motivating work environment, encouraging teamwork and open communication.

• Customer Service Leadership

• Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit

• Resolve Issues: Handle complex customer service situations efficiently and escalate issues when

• Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.

• Sales & Store Operations

• Assist in achieving sales targets by actively promoting products and up-selling.

• Ensure merchandise is well-stocked, organized, and displayed according to company standards.

• Assist with inventory counts and restocking shelves.

• Ensure accurate record-keeping of inventory movements.

• Maintain store cleanliness and organization.

• Report any maintenance or security issues to higher management.

• Handle cash register operations, including processing transactions, returns, and exchanges.

• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational

• Communication:

• Read current and relevant information on staff communication boards

• Effective email management to share relevant corporate and store information with the store team

• Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTS

Education:

High School or College Degree or commensurate retail experience

Previous Experience

Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Required Skills & Attributes

Communication skills – Clear and effective communication skills with team members and customers.
Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.

Customer Focus– Strong commitment to providing excellent customer service.
Strong computer and system skills – Proficiency in Microsoft Excel and POS system
Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

KEY COMPETENCIES

PHYSICAL WORKING CONDITIONS

Passion

Customer Service Focus

Accountability

Leadership

Teamwork

Adaptability

Communication

Continuous Learning

• The physical environment of this position requires the employee to work mainly indoors

• Be able to stand, walk, bend, crouch, and reach for extended periods of time

• Climb ladders in order to retrieve products on top shelves

• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.

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