About the role
Location: Brampton, ON (On-site) Organization: AMMA Midwives Employment Type: Part-Time, Indefinite Term Contract Compensation: $18.00/hour Work Hours: 20-25 hours per week (primarily Mondays to Wednesdays) Dress Code: Business casual Start Date: Early August 2026
About AMMA Midwives
AMMA Midwives is a mission-driven midwifery practice providing compassionate, inclusive, and evidence-based care to individuals and families in Brampton and the surrounding areas. We are a values-oriented team that prioritizes respect, collaboration, and excellence in client care. Our vision is to be the standard of midwifery care in Ontario - a prime place to both give and receive care. We’re committed to cultivating a culture rooted in respect, equity, and inclusion, where every team member feels supported, valued, and empowered to thrive. We believe that when midwives and staff grow, our entire community benefits. We’re looking for individuals who share this vision - those who deliver on expectations, anticipate needs, and manage responsibilities with care and excellence. Join us as we continue to strengthen our mission to create a space where families and midwives can grow with us. As our organization grows and expand its healthcare services, we are seeking a highly organized, compassionate, and proactive Administrative Assistant to join our team.
Position Summary
The Administrative Assistant plays an integral role in supporting the day-to-day operations of our busy healthcare clinic. Working alongside our existing Administrative Assistant and clinical team, you will serve as one of the first points of contact for clients while helping coordinate appointments, maintain administrative workflows, support healthcare providers, and ensure the clinic operates efficiently each day. This position requires someone who is highly organized, adaptable, and capable of balancing multiple priorities while maintaining exceptional professionalism, discretion, and compassion. We're looking for someone who enjoys problem-solving, takes initiative, communicates confidently, and genuinely cares about providing an outstanding experience for every client who contacts our clinic.
Key Responsibilities
Client Care & Customer Service
Welcome clients in person, by telephone, and electronically in a warm, professional, and compassionate manner. Serve as one of the primary points of contact for client inquiries. Schedule, reschedule, and confirm appointments while ensuring an exceptional client experience. Assist prospective clients through the intake and onboarding process. Respond to client questions accurately and professionally while maintaining strict confidentiality. Navigate challenging or emotionally sensitive conversations with empathy, professionalism, and sound judgment. De-escalate concerns and resolve client issues in a respectful, solution-focused manner. Represent AMMA Midwives with professionalism in every client interaction. Appointment Scheduling & Clinic Coordination
Coordinate appointments for multiple healthcare providers. Maintain accurate provider schedules while responding effectively to changing clinic priorities. Manage appointment confirmations, cancellations, waitlists, and scheduling adjustments. Support client booking workflows from initial inquiry through ongoing care. Monitor scheduling gaps and proactively optimize clinic efficiency. Assist with provider calendars and daily clinic coordination. Healthcare Administration
Answer and manage incoming telephone calls. Monitor and respond to voicemail messages in a timely manner. Process incoming and outgoing faxes. Scan, upload, and organize medical documentation within electronic medical records (EMRs). Maintain accurate client records and administrative documentation. Assist with referrals, requisitions, correspondence, and general clinical administrative tasks. Support day-to-day office administration while maintaining confidentiality and accuracy. Perform data entry and administrative reporting as required. Clinic Operations
Maintain organized reception and administrative workspaces. Ensure examination rooms and clinic supplies remain appropriately stocked. Support quality improvement initiatives and administrative process development. Assist with routine operational projects and clinic administration. Identify opportunities to improve clinic efficiency and enhance the client experience. Adapt quickly to changing priorities within a busy healthcare environment. Contribute to a positive, collaborative, and supportive workplace culture.
Qualifications
Required Experience
Minimum 2 years of administrative experience in a healthcare setting. Post-secondary education in Medical or Business Administration, Health Management, or a related field (or equivalent experience). Experience scheduling appointments within a busy medical or healthcare environment. Exceptional customer service and interpersonal skills. Excellent verbal and written communication abilities. Strong organizational, time management, and multitasking skills. High level of professionalism, discretion, and attention to detail. Ability to prioritize competing responsibilities while working independently. Strong computer proficiency and ability to quickly learn healthcare software. Comfortable working in a fast-paced environment with frequent interruptions.
Preferred Experience Preference will be given to candidates with experience working in one or more of the following settings: midwifery practice; family medicine clinic; walk-in clinic; fertility clinic; or a diagnostic imaging or ultrasound clinic. Experience using Electronic Medical Records (EMRs), appointment scheduling systems, and healthcare administrative software is considered a strong asset.
Who Will Thrive in This Role
The ideal candidate is someone who:
Has a genuine passion for healthcare and providing compassionate service to patients. Demonstrates an interest in midwifery, pregnancy, maternal health, or women's healthcare. Enjoys problem-solving and continuously improving processes. Remains calm, organized, and professional under pressure. Takes initiative and works proactively rather than waiting to be directed. Adapts confidently to changing schedules, competing priorities, and unexpected situations. Communicates confidently and respectfully, even during difficult conversations. Handles constructive feedback professionally and uses it as an opportunity for growth. Builds positive relationships with clients, colleagues, and healthcare providers. Takes pride in accuracy, reliability, accountability, and attention to detail. Is committed to continuous learning and professional development. Enjoys working as part of a collaborative healthcare team.
Why Join AMMA Midwives? At AMMA Midwives, every member of our team contributes meaningfully to the care our clients receive. You'll join a supportive, collaborative workplace where your ideas are welcomed, your contributions are valued, and you'll have the opportunity to grow alongside a practice that is continually evolving to better serve our community. We're looking for someone who wants more than just an administrative job - we're looking for someone who wants to become an integral part of a compassionate healthcare team dedicated to providing exceptional care to families during pregnancy, post-partum and beyond.
Application Instructions
To apply, please email your resume and cover letter as a single PDF file to hr@ammamidwives.com with the subject line: Last Name, First Name – Position ID #1042 Administrative Assistant In your cover letter, please address the following: Your availability to start.
A brief overview of your previous healthcare administrative experience, including the types of healthcare settings in which you have worked (e.g., family medicine, walk-in clinic, hospital, midwifery, diagnostic imaging, laboratory, specialist clinic, etc.).
Your experience providing customer service in a healthcare or other client-facing environment, including how you have handled challenging or sensitive interactions.
Why you are interested in joining AMMA Midwives and what draws you to working in a midwifery and maternal healthcare setting.
The strengths and qualities you believe you would bring to our administrative team. Applications will be reviewed on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.
About AMMA Midwives
We are a group of professional Registered Midwives who provide primary obstetrical care throughout the pregnancy, during labour and delivery and up to six weeks postpartum.
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About the role
Location: Brampton, ON (On-site) Organization: AMMA Midwives Employment Type: Part-Time, Indefinite Term Contract Compensation: $18.00/hour Work Hours: 20-25 hours per week (primarily Mondays to Wednesdays) Dress Code: Business casual Start Date: Early August 2026
About AMMA Midwives
AMMA Midwives is a mission-driven midwifery practice providing compassionate, inclusive, and evidence-based care to individuals and families in Brampton and the surrounding areas. We are a values-oriented team that prioritizes respect, collaboration, and excellence in client care. Our vision is to be the standard of midwifery care in Ontario - a prime place to both give and receive care. We’re committed to cultivating a culture rooted in respect, equity, and inclusion, where every team member feels supported, valued, and empowered to thrive. We believe that when midwives and staff grow, our entire community benefits. We’re looking for individuals who share this vision - those who deliver on expectations, anticipate needs, and manage responsibilities with care and excellence. Join us as we continue to strengthen our mission to create a space where families and midwives can grow with us. As our organization grows and expand its healthcare services, we are seeking a highly organized, compassionate, and proactive Administrative Assistant to join our team.
Position Summary
The Administrative Assistant plays an integral role in supporting the day-to-day operations of our busy healthcare clinic. Working alongside our existing Administrative Assistant and clinical team, you will serve as one of the first points of contact for clients while helping coordinate appointments, maintain administrative workflows, support healthcare providers, and ensure the clinic operates efficiently each day. This position requires someone who is highly organized, adaptable, and capable of balancing multiple priorities while maintaining exceptional professionalism, discretion, and compassion. We're looking for someone who enjoys problem-solving, takes initiative, communicates confidently, and genuinely cares about providing an outstanding experience for every client who contacts our clinic.
Key Responsibilities
Client Care & Customer Service
Welcome clients in person, by telephone, and electronically in a warm, professional, and compassionate manner. Serve as one of the primary points of contact for client inquiries. Schedule, reschedule, and confirm appointments while ensuring an exceptional client experience. Assist prospective clients through the intake and onboarding process. Respond to client questions accurately and professionally while maintaining strict confidentiality. Navigate challenging or emotionally sensitive conversations with empathy, professionalism, and sound judgment. De-escalate concerns and resolve client issues in a respectful, solution-focused manner. Represent AMMA Midwives with professionalism in every client interaction. Appointment Scheduling & Clinic Coordination
Coordinate appointments for multiple healthcare providers. Maintain accurate provider schedules while responding effectively to changing clinic priorities. Manage appointment confirmations, cancellations, waitlists, and scheduling adjustments. Support client booking workflows from initial inquiry through ongoing care. Monitor scheduling gaps and proactively optimize clinic efficiency. Assist with provider calendars and daily clinic coordination. Healthcare Administration
Answer and manage incoming telephone calls. Monitor and respond to voicemail messages in a timely manner. Process incoming and outgoing faxes. Scan, upload, and organize medical documentation within electronic medical records (EMRs). Maintain accurate client records and administrative documentation. Assist with referrals, requisitions, correspondence, and general clinical administrative tasks. Support day-to-day office administration while maintaining confidentiality and accuracy. Perform data entry and administrative reporting as required. Clinic Operations
Maintain organized reception and administrative workspaces. Ensure examination rooms and clinic supplies remain appropriately stocked. Support quality improvement initiatives and administrative process development. Assist with routine operational projects and clinic administration. Identify opportunities to improve clinic efficiency and enhance the client experience. Adapt quickly to changing priorities within a busy healthcare environment. Contribute to a positive, collaborative, and supportive workplace culture.
Qualifications
Required Experience
Minimum 2 years of administrative experience in a healthcare setting. Post-secondary education in Medical or Business Administration, Health Management, or a related field (or equivalent experience). Experience scheduling appointments within a busy medical or healthcare environment. Exceptional customer service and interpersonal skills. Excellent verbal and written communication abilities. Strong organizational, time management, and multitasking skills. High level of professionalism, discretion, and attention to detail. Ability to prioritize competing responsibilities while working independently. Strong computer proficiency and ability to quickly learn healthcare software. Comfortable working in a fast-paced environment with frequent interruptions.
Preferred Experience Preference will be given to candidates with experience working in one or more of the following settings: midwifery practice; family medicine clinic; walk-in clinic; fertility clinic; or a diagnostic imaging or ultrasound clinic. Experience using Electronic Medical Records (EMRs), appointment scheduling systems, and healthcare administrative software is considered a strong asset.
Who Will Thrive in This Role
The ideal candidate is someone who:
Has a genuine passion for healthcare and providing compassionate service to patients. Demonstrates an interest in midwifery, pregnancy, maternal health, or women's healthcare. Enjoys problem-solving and continuously improving processes. Remains calm, organized, and professional under pressure. Takes initiative and works proactively rather than waiting to be directed. Adapts confidently to changing schedules, competing priorities, and unexpected situations. Communicates confidently and respectfully, even during difficult conversations. Handles constructive feedback professionally and uses it as an opportunity for growth. Builds positive relationships with clients, colleagues, and healthcare providers. Takes pride in accuracy, reliability, accountability, and attention to detail. Is committed to continuous learning and professional development. Enjoys working as part of a collaborative healthcare team.
Why Join AMMA Midwives? At AMMA Midwives, every member of our team contributes meaningfully to the care our clients receive. You'll join a supportive, collaborative workplace where your ideas are welcomed, your contributions are valued, and you'll have the opportunity to grow alongside a practice that is continually evolving to better serve our community. We're looking for someone who wants more than just an administrative job - we're looking for someone who wants to become an integral part of a compassionate healthcare team dedicated to providing exceptional care to families during pregnancy, post-partum and beyond.
Application Instructions
To apply, please email your resume and cover letter as a single PDF file to hr@ammamidwives.com with the subject line: Last Name, First Name – Position ID #1042 Administrative Assistant In your cover letter, please address the following: Your availability to start.
A brief overview of your previous healthcare administrative experience, including the types of healthcare settings in which you have worked (e.g., family medicine, walk-in clinic, hospital, midwifery, diagnostic imaging, laboratory, specialist clinic, etc.).
Your experience providing customer service in a healthcare or other client-facing environment, including how you have handled challenging or sensitive interactions.
Why you are interested in joining AMMA Midwives and what draws you to working in a midwifery and maternal healthcare setting.
The strengths and qualities you believe you would bring to our administrative team. Applications will be reviewed on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.
About AMMA Midwives
We are a group of professional Registered Midwives who provide primary obstetrical care throughout the pregnancy, during labour and delivery and up to six weeks postpartum.