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Job details

About us: Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere. We are seeking a motivated and detail-driven Front Desk Receptionist to join our team at Jericho Clubhouse. Responsibilities: * Warmly and professionally greet Members, visitors, and guests. * Respond promptly and knowledgeably to phone calls, emails, and in-person inquiries, providing accurate information. * Answer a multi-line telephone system, direct calls appropriately, take and relay messages, and communicate general information; assist with website troubleshooting and reservation bookings. * Offer guidance on the Club's facilities, programs, events, and services. * Collaborate closely with other departments to ensure seamless coordination and exceed Member expectations. * Provide administrative and operational support to the Membership, Marketing & Communications and Food & Beverage teams as required, including assisting with Member inquiries, communications, event information, dining reservations, and other day-to-day departmental needs. * Ability to quickly learn departmental structure and escalate inquiries to the appropriate team. * Develop a working knowledge of the Club, its Members, traditions, and programs in order to accurately share information about upcoming events and dates. * Organize outgoing and incoming correspondence with reciprocal clubs, acting as a liaison between RVYC and other international yacht clubs. * Assist with the organization and distribution of Club communications, notices, promotional materials, and other Member-facing information as required. * Perform other administrative duties as required. * Assist with Merchandise organization. Qualifications: * High school diploma or GED. * Previous customer-service experience, preferably in hospitality, with strong interpersonal skills and a polished, professional demeanor. * Proven ability to multitask, prioritize effectively, and thrive in a fast-paced environment. * Proficiency in Office 365 and Adobe Suite; experience with JONAS is an asset. * Ability to handle sensitive information and maintain confidentiality at all times. * Availability to work Saturdays, Sundays, and weekday evenings. * Knowledge of sailing or yacht club operations is desirable but not mandatory. * Ability to work independently with minimal supervision. * Professional/business attire required. Reports to: Front Desk Supervisor Job Types: Part-time, Permanent Pay: Starts at $20.00 per hour Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * Evening shift * Holidays * Weekdays and Weekends * On-call

What you’ll do

The receptionist will warmly greet members and guests while managing phone inquiries and providing information about club facilities and events. They will also provide administrative support to various departments and assist with member communications and correspondence.

Requirements

Candidates must have a high school diploma or GED and previous customer service experience, preferably in the hospitality industry. Proficiency in Office 365 and Adobe Suite is required, along with the availability to work weekends and evenings.

Benefits

• Company events • Dental care • Disability insurance • Discounted or free food • Employee assistance program • Extended health care • Life insurance • On-site parking • Paid time off • RRSP match • Vision care

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multi-line telephone system
• Administrative support
• Office 365
• Adobe Suite
• JONAS
• Multitasking
• Interpersonal skills
• Problem solving
• Confidentiality
• Organization
• Promotional Materials
• Microsoft 365
• Professionalism
• Time Off Management
• Administrative Functions
• Quick Learning
• Customer Service
• Optometry
• Marketing
• Interpersonal Communications
• JOnAS
• Merchandising
• Operations
• Troubleshooting (Problem Solving)
• Coordinating
• Reservations
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Hospitality
• Food & Beverage
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks