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Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Ticket Scanner works primarily at the South Okanagan Events Centre as well as occasionally at the Penticton Trade and Convention Centre. This position will assist guests in a friendly, courteous, and professional manner with ticket scanning as applicable. This is an event-based part-time position. Most shifts are 2-4 hours. This position requires standing during the shift. This role pays an hourly rate of $18.00-$22.00 CAD Benefits for Part-Time roles: Pension matching This position will remain open until November 6, 2026. Responsibilities Arrives for each scheduled shift on time, in uniform and ready to work Scans guest tickets and directs guest to the appropriate area of the venue for their seating Welcomes guests to the venue and directs them to expedite the flow of guest traffic Attentively listens to guests’ questions and requests Provides kind and courteous customer service for all guests Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or, if necessary, contacts Supervisor/Manager to assist guest Become familiar with the venue/event in order to accurately answer guest questions or direct them to the appropriate area Watches for ticketing issues and reports them to management Other duties as necessary to assist with the ticket selling and scanning process Qualifications High school diploma/GED preferred Basic computer skills, ideally with a computerized ticketing system and POS system, if applicable Excellent customer service and communication skills Ability to keep accurate and legible records, if applicable Ability to work flexible hours, including nights, weekends, and holidays Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

What you’ll do

The Ticket Scanner is responsible for welcoming guests, scanning tickets, and directing traffic to appropriate seating areas. They must provide professional customer service and resolve guest concerns or escalate them to management.

Requirements

A high school diploma or GED is preferred along with basic computer and POS system skills. Candidates must have excellent communication skills and the ability to work flexible hours, including nights and weekends.

Benefits

• Pension Matching

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ticket Scanning
• Customer Service
• Communication Skills
• POS Systems
• Computer Skills
• Conflict Resolution
• Guest Relations

Job areas

• Customer Service & Support
• Hospitality
• Sports & Recreation
• Administrative