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This is a part-time role, typically scheduled for 20 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking. Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. Meets customer transaction-based needs with seamless execution. Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Contributes to meeting branch business results and the customer experience. Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customer’s experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction. Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications. Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience. Basic knowledge of specialized sales and business banking solutions to refer to specialists. Passionate commitment to helping customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team-based environment. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Basic specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. We are seeking an enthusiastic, passionate professional for a Principal Cloud Engineer position with 8+ years of experience in multiple large scale Azure enterprise environments. We are looking for technology leaders and change drivers type of talent. BMO’s cloud strategy is focused on innovation, leveraging emerging cloud native services to meet the rapidly evolving needs of our customers. BMO Cloud Engineering team is leading the way at a Bank where our Purpose is Growing the Good and Being Bold. We demonstrate those values every day. Be part of the action – where we have challenging discussions about how to align those customer requirements to the right cloud architectures and services. Help evolve the BMO’s core cloud platform, leveraging emerging best practices and tools, securely connected to our strategic suppliers, providing a platform for innovation to an entire Bank. Responsibilities: Lead cloud architecture and design Define and implement scalable, secure, and highly available Azure solutions Establish architecture patterns, standards, and best practices across teams Own end-to-end delivery Translate business requirements into technical solutions and architecture designs Drive solution implementation from concept to production Cloud platform engineering & automation Design and maintain Infrastructure as Code (IaC) modules using Terraform Build reusable modules, landing zones, and enterprise-scale Azure environments DevOps & CI/CD leadership Design, implement and optimize CI/CD pipelines (Azure DevOps, GitHub Actions) Drive automation-first culture and continuous improvement Security, governance, and compliance Implement Azure security best practices (Zero Trust, RBAC, Defender for Cloud) Define and implement governance and policies framework Ensure compliance with regulatory and enterprise standards Performance, reliability, and cost optimization Architect for resilience (HA/DR strategies, multi-region designs) Monitor and optimize workload performance and Azure spend (FinOps practices) Mentorship and technical leadership Mentor junior and mid-level engineers and lead technical direction across projects Conduct design reviews, code reviews, and knowledge-sharing sessions Stakeholder engagement Collaborate with product owners, architects, and leadership Communicate complex technical concepts to non-technical stakeholders Operational excellence Drive modernization initiatives Define observability strategies using Azure Monitor, Log Analytics, Application Insights Drive incident response and root cause analysis for cloud core systems Required skills and experience: architect-level expertise and proven track of designing and implementing cloud strategies, defining standards, designing and implementing large-scale solutions in Azure; expert in IaC with a proven track record of developing complex modules and solutions end-to-end, from scratch (Terraform); Strong devops expertise, proven track of designing and building complex CI/CD pipelines architect-level expertise in Policy as Code (PaC) strategy and implementation; expertise with design, implementation and running container infrastructure; expertise with design of operational processes for large scale Azure environments Strong programming skills (dev background) and fluency with at least one of the following languages: Python, node.js, java, c#, c++ Strong knowledge and experience in setting up, securing, and managing public cloud infrastructure (Azure) at scale Solid understanding and proven practical experience with Azure IAM/RBAC design and implementation at scale Deep and broad knowledge of Azure IaaS/SaaS/PaaS services and experience building solutions in public clouds Strong understanding and hands-on expertise in designing and running large scale cloud networking Deep and broad general IT engineering knowledge as well as hands-on experience in different areas such as networking, infrastructure, security, solutions architecture and design, OS (Linux/Windows), common protocols and services, identity and access management, automation, troubleshooting, etc. Essential soft skills: Strong interpersonal and communication skills A critical thinker with strong research and analytics skills Self-motivated with a positive attitude and ability to work independently and/or in a team Able to work under tight timelines and deliver on complex problems Ability to keep up with fast-paced enterprise environment within Agile processes Salary: $94,600.00 - $176,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual st About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

What you’ll do

The role involves delivering exceptional customer service and financial guidance in a branch setting while also leading cloud architecture and design for Azure environments. Responsibilities span from managing client banking needs to implementing scalable, secure cloud infrastructure and automation.

Requirements

Candidates need a mix of consultative customer service experience and expert-level Azure cloud engineering skills, including proficiency in Terraform and CI/CD pipelines. A background in programming and the ability to handle complex technical designs in a regulated financial environment are required.

Benefits

• Health Insurance • Tuition Reimbursement • Accident Insurance • Life Insurance • Retirement Savings Plans

Listed skills

• Microsoft Azure · Preferred
• Customer service · Preferred
• Node.js · Preferred
• CI/CD · Preferred
• Risk Management · Preferred
• Java · Preferred
• C++ · Preferred
• Terraform · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Financial Advice
• Azure
• Terraform
• CI/CD
• Infrastructure as Code
• Cloud Architecture
• Risk Management
• Python
• Node.js
• Java
• C#
• C++
• Networking
• Security Governance
• Stakeholder Engagement

Job areas

• Technology
• Finance & Accounting
• Engineering
• Software
• Customer Service & Support