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Job summary

The AV Technician & Media Production Assistant will monitor, maintain, and troubleshoot audiovisual systems across museum galleries and public spaces. They will also support media production workflows, including equipment setup, content delivery, and technical assistance for events.

Job details

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. WHO WE NEED We are seeking an AV Technician & Media Production Assistant to support audiovisual operations and media production initiatives across the museum. Reporting to the Manager, Media Productions, this role is responsible for maintaining and supporting audiovisual systems across exhibitions, galleries, public venues, and events, while also assisting with media production workflows and digital asset management. The successful candidate will help ensure audiovisual experiences operate reliably and effectively while supporting the creation, organization, and delivery of media content for exhibitions, programming, and institutional initiatives. This is an ideal opportunity for an early-career audiovisual or media production professional looking to work at the intersection of technology, storytelling, and visitor experience. HOW YOU WILL MAKE AN IMPACT Monitor, maintain, troubleshoot, and support audiovisual systems throughout exhibitions, galleries, and public spaces Assist with the installation, configuration, testing, and decommissioning of audiovisual equipment, including projectors, displays, audio systems, media players, and interactive technologies Provide technical support for museum events, programs, meetings, performances, and venue rentals Conduct routine system checks, identify technical issues, and coordinate repairs or maintenance to minimize downtime Maintain accurate inventories, usage logs, and documentation for audiovisual equipment and systems Support media production projects through equipment preparation, on-location capture assistance, lighting and audio support, and data management Collaborate with internal teams, contractors, vendors, and presenters to ensure successful delivery of exhibitions, installations, and events Contribute to the continuous improvement of AV operations, media workflows, and documentation practices WHAT YOU BRING Completion of a two-year college diploma in multimedia production, audio engineering, audiovisual technology, technical theatre, broadcasting, media production, or a related field, or an equivalent combination of education and experience 2–3 years of experience supporting audiovisual systems, media production, live events, or technical production environments Working knowledge of audiovisual hardware, including projectors, displays, touchscreens, audio systems, media players, videowalls, and related technologies Experience troubleshooting AV systems and supporting show control, playback, or control software Foundational knowledge of video, audio, and media production workflows, including equipment setup, file management, ingest, and delivery Experience supporting video and audio capture in studio, gallery, event, or production environments Familiarity with media asset management, file organization, digital archives, and naming conventions Strong computer skills, including experience with PC and Mac operating systems and Microsoft Office applications Strong organizational, communication, and customer service skills Ability to prioritize multiple requests and work effectively in fast-paced environments Ability to work independently while collaborating with cross-functional teams Ability to regularly work evenings and weekends to support exhibitions, installations, and events Ability to lift and move equipment, work at heights when required, and remain standing for extended periods during installations and event support WHAT WE OFFER Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program. Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario. And more! SALARY & TERMS OF EMPLOYMENT START DATE: October 2026 OPEN DATE: August 26, 2026 CLOSE DATE: September 11, 2026 STATUS: Part-time, permanent EMPLOYEE GROUP: OPSEU EXPECTED COMPENSATION: $28.09 - $32.09 hourly SCHEDULE: Up to 24 hours weekly PROBATIONARY PERIOD: 420 hours or six (6) months LOCATION (onsite): Toronto, ON WHAT TO EXPECT IN OUR INTERVIEW PROCESS Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions. Third Interview (if required): a final interview with key stakeholders. The above-listed process may change or vary based on the nature and scope of the position. **All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.** WHY PEOPLE CHOOSE ROM Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences. Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths. Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility. Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving. Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility. If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience. COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment. We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance. ADDITIONAL INFORMATION ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply. ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers. This posting is for an existing vacancy. APPLY NOW Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role. #LI-Onsite

What you’ll do

The AV Technician & Media Production Assistant will monitor, maintain, and troubleshoot audiovisual systems across museum galleries and public spaces. They will also support media production workflows, including equipment setup, content delivery, and technical assistance for events.

Requirements

Candidates must have a two-year college diploma in a relevant field such as multimedia production or audio engineering. Additionally, 2–3 years of experience in audiovisual systems, media production, or technical event environments is required.

Benefits

• Health spending account • Employee assistance program • Paid benefits • Free ROM membership • Discounts to over 200 attractions

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audiovisual systems
• Media production
• Troubleshooting
• Equipment installation
• Technical support
• Audio engineering
• Video capture
• Digital asset management
• Show control software
• Projector maintenance
• Display configuration
• Inventory management
• Communication
• Customer service
• Collaboration
• Audiovisual Equipment
• Working at Heights
• Continuous Development
• Audio-Visual Technology
• Case Study
• Technical Issues
• Media Production
• Workflow Management
• Audio Engineering
• Lifting Ability
• Digital Archiving
• Curiosity
• Microsoft Teams
• Research
• Technical Support
• Asset Management
• Audio Systems
• Broadcasting
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Creativity
• Cultural Diversity
• Data Management
• Operating Systems
• Digital Asset Management
• Employee Assistance Programs
• Exhibitions
• File Management
• Innovation
• Problem Solving
• Microsoft Office
• Operations
• Organizational Communications
• Personal Computers

Job areas

• Creative & Media
• Technology
• Customer Service & Support
• Art & Design
• Media Production Assistant
• Audio / Visual Technician
• Broadcasting and Audio-visual Technicians
• Audio and Video Technicians