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Job summary

Welcome guests and provide personalized, sensory-focused service while anticipating their needs and exceeding expectations. Support store operations, take initiative to resolve problems, mentor colleagues, and contribute to waste-reduction initiatives.

Job details

Who You Are: Embark on a serene journey as a Beauty Host with L’Occitane Granville Street. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors. The Fundamentals of What You’ll Do: Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections. Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations. Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset. Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first. Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive. Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team. We value hearing from individuals who possess: Strong communication skills and creative problem-solving ability. Entrepreneurial attitude with a background in a sales-driven environment Mindset focused on customer satisfaction (internal and external customers) Interest in skincare, body care and fragrance is beneficial. Adaptability and flexibility are recommended Basic Technology Skills We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. The pay range for this position is an hourly rate of $18.25-$20.99 (depending on skills and experience). We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

What you’ll do

Welcome guests and provide personalized, sensory-focused service while anticipating their needs and exceeding expectations. Support store operations, take initiative to resolve problems, mentor colleagues, and contribute to waste-reduction initiatives.

Requirements

The role calls for strong communication and creative problem-solving skills, an entrepreneurial attitude, and experience or aptitude in a sales-driven environment. Customer satisfaction, adaptability, flexibility, basic technology skills, and an interest in skincare, body care, or fragrance are valued; relevant skills can be learned on the job.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Creative Problem-Solving
• Customer Service
• Sales
• Hospitality
• Teamwork
• Mentoring
• Adaptability
• Flexibility
• Basic Technology Skills
• Skincare Knowledge
• Body Care Knowledge
• Fragrance Knowledge
• Inventory Management
• Initiative

Job areas

• Retail
• Customer Service & Support
• Sales
• Environmental & Sustainability
• Management & Leadership