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Job summary

Provide casework and clinical support to residents to enhance their quality of life and ensure the safe operation of the facility. Maintain client files, implement care plans, and collaborate with a multidisciplinary team to support resident integration.

Job details

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans. HOURS A minimum of 21 shifts (or 7 days). 7 of these shifts must be classified as either “overnight shifts” (for example, either beginning at 00:00 or 23:00 depending on program operations. Please note for the purposes of shift exchange, some shifts could start at 00:15 or 23:15) 3 of these shifts (or 1 day) must be over the weekend (Saturday and Sunday) REPORTING AND WORKING RELATIONSHIPS Reports and is accountable to the Program Manager of the facility or their designate Participates actively in house, staff, and staff/resident meetings Participates as a member of the Connective staff team Liaises with outside professionals from other agencies or government bodies as required KEY ACCOUNTABILITIES Programs Interviews clients to prepare care plans and background information for which confidentiality is required Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s) Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the residents’ objectives Is cognizant of, and works towards the implementation of the care plan established for each resident Develops interpersonal therapeutic relationships with psychiatric residents Connects clients with health and psychiatric services Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis Assists with implementation of Applied Behavioural Analysis (ABA) therapeutic support under the direction of a Behaviour Interventionist Meets with each resident on a routine basis to discuss progress and plan future interventions Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan Contributes to the evaluation of the residents’ progress and makes both written and oral reports to be available to the remainder of the staff team Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews, and closing reports Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents Ensure residents are in compliance with the terms of their residency and are aware of the rules of the facility Acts as an on-site advocate for each resident Provides emotional support and feedback to residents and their families As appropriate, supports residents towards integration and healthy functioning within the community Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate Dispenses and ensures the taking of medications as required As necessary, provides transportation and assists residents to attend appointments With other residence staff, plans, develops, and delivers in-house programs to address the needs of the residents Community Works with volunteers to support and enhance the goals of the residence programs Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client Collaborate with multidisciplinary team and consult with team psychologists and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans Participates constructively and appropriately in short- and long-term planning for the clients of mental health programs Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident Residential Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services Provides input into meal scheduling and preparation, including food inventory Ensures the security of the residence As assigned, is responsible for developing, implementing, and maintaining housekeeping areas and the upkeep of the facility both inside and outside; involves the residents in this process when deemed appropriate As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process As assigned, assists with the details of the operation of the facility, including but not limited to administrative support As assigned, organizes and oversees the preparation of meals and involves the residents in this process As necessary, accepts responsibility of being on-call and carrying the residence pager As required, accompany residents to appointments and community outings, following the restrictions imposed by the courts/review panels Other Participation in staff and resident/staff meetings Assists with the orientation and training of new staff and volunteers Other duties may be assigned from time to time WORKING CONDITIONS Functions independently while on shift and adhere to Residence Policy and Procedures Works in a high stress environment, often dealing with clients in crisis situations Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence Is available to work all shifts, 7 days per week including day shifts, afternoon shifts, and graveyard shifts Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program Is a member of CUPE local 1936-11 EXPERIENCE AND SKILLS Graduated with a Degree or Diploma with one year related mental health experience Experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations A clear understanding of Psycho Social Rehabilitation applications An understanding of providing service to people with different learning abilities Demonstrated experience in an applicable residential setting Demonstrated a good working knowledge of the technical details important to the functioning of group residences Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders An awareness of Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program Demonstrated the ability to teach skills and work effectively with others Knowledge of theory, principles, and practices in the fields related to the particular residence Excellent written and verbal communication skills in English REQUIREMENTS Ability to successfully complete a Criminal Records Check Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC) Valid Class 5 BC driver’s license Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport residents COMPENSATION As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits for casual employees. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour. Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. WHAT WE OFFER? Committed Living Wage Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC 2023 High-Performance Culture Award from Supporting Lines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities. For more information on Connective’s services and locations, visit our website at https://connective.ca/

What you’ll do

Provide casework and clinical support to residents to enhance their quality of life and ensure the safe operation of the facility. Maintain client files, implement care plans, and collaborate with a multidisciplinary team to support resident integration.

Requirements

Requires a degree or diploma with one year of related mental health experience and the ability to handle crisis situations. Must possess a valid Class 5 BC driver's license, emergency first aid certificate, and pass a criminal records check.

Benefits

• Health insurance • Wellness program • Pension plan • Employee family assistance program • Critical incidents stress management • On-demand pay • Vacation pay

Listed skills

• First Aid · Preferred
• crisis intervention · Preferred
• Mental Health Support · Preferred
• Documentation · Preferred
• client advocacy · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mental health support
• Casework
• Crisis intervention
• Applied behavioural analysis
• Life skills training
• Behaviour management
• Medication administration
• Documentation
• Client advocacy
• Psycho social rehabilitation
• Conflict resolution
• Communication skills
• First aid
• Facility maintenance
• Emotional Support
• Administrative Support
• Emergency First Aid
• Business Insurance
• Data Recording
• Advocacy
• Treatment Planning
• Valid Driver's License
• Planning
• Psychiatry
• Mental Health
• Brochures
• Management
• Medical Records
• Social Work
• Housekeeping
• Confidentiality
• Food Services
• Developmental Disabilities
• Disabilities
• Physical Fitness
• Psychology
• Innovation
• Life Skills Development
• Rehabilitation
• Operations
• Personality Disorder
• Stress Management
• Program Management
• Therapeutic Support Staff
• Verbal Communication Skills
• Scheduling
• Quality Control

Job areas

• Social Services
• Healthcare
• Administrative
• Mental Health Social Worker
• Mental Health Assistant
• Health Care Assistants
• Psychiatric Aides