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Job summary

Provide premium catering service to guests during events while ensuring food and beverage orders are presented properly and on time. Coordinate with kitchen and bar staff to maintain high service standards and guest satisfaction.

Job details

Classification: Catering Server Department: Hospitality Reports to: Manager, Catering At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION SUMMARY: As part of our hourly Hospitality team, you will be providing premium level catering service guests during a busy event-time environment. You will consistently provide exceptional and knowledgeable service that will impress and thrill guests. This is an hourly, events-based position. A typical shift includes: * Ensuring all food and beverage orders are presented properly and on a timely basis * Communicating with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with the food and service * Consistently providing exceptional and knowledgeable service that will impress and thrill fans and provide an iconic experience at every touch point * Showing continuous pride in work area and the facility as a whole by maintaining a premium level of cleanliness * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Must be at least 19 years of age * Completion of Serving it Right Certificate * Must be able to work weeknights, weekends, and holidays with various start times * Must be able to safely lift up to 35 lbs. * Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time * Previous serving and beverage experience in a premium establishment * An incredible ability to thrive in a fast-paced and high-volume environment * Strong communication and listening skills * Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a guest’s satisfaction * Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining * This is an onsite role at Rogers Arena in downtown Vancouver Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled. CLAC, LOCAL 501 BARGAINING UNIT POSITION

What you’ll do

Provide premium catering service to guests during events while ensuring food and beverage orders are presented properly and on time. Coordinate with kitchen and bar staff to maintain high service standards and guest satisfaction.

Requirements

Must be at least 19 years of age and hold a valid Serving it Right Certificate. Candidates must have previous serving experience and the ability to work flexible hours including nights, weekends, and holidays.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Catering service
• Food and beverage service
• Communication
• Listening skills
• Problem solving
• Service recovery
• Customer service
• Teamwork
• Time management
• Problem Solving
• Enthusiasm
• Creativity
• Cleanliness
• Service Recovery
• Listening Skills

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Sports & Recreation
• Catering Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses