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About Us Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide. Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new. About The Role The Seasonal E-Commerce Associate supports Mine & Yours’ online business during the busy holiday season. This role helps manage increased order volume, product publishing, inventory flow, and customer inquiries while ensuring a seamless luxury experience for our customers. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced retail environment. What You’ll Do Order Fulfillment & Operations Pull, pack, and ship online orders accurately and efficiently. Ensure every order reflects the Mine & Yours luxury unboxing experience. Maintain cleanliness, organization, and product care in BOH areas. Support inventory transfers, tagging, and product movements. Flag shipping delays, missing products, or inventory discrepancies. Product Content & Merchandising Prepare new products for product description automation and publishing. Ensure products are accurately tagged and categorized. Identify unshot or unpublished products and flag for prioritization. Customer Experience Respond to customer inquiries via Gorgias in a professional and timely manner. Support order, shipping, and product inquiries. Escalate complex issues to the appropriate team. Cross-Functional Collaboration Partner with E-Commerce, Buying, Retail, and Studio teams to support product flow. Support studio prep, inventory organization, and holiday campaigns as required. Adapt to changing priorities and peak holiday volume. Who You Are Retail, e-commerce, fulfillment, or customer service experience preferred. Strong attention to detail and organizational skills. Ability to multitask and work efficiently in a fast-paced environment. Strong written and verbal communication skills. Comfortable learning and working with digital systems and e-commerce tools. Interest in fashion or luxury retail is an asset. Availability during peak holiday periods.

What you’ll do

The associate manages online order fulfillment, including packing and shipping, while maintaining inventory flow and product publishing. They also handle customer inquiries via Gorgias to ensure a luxury experience during the holiday season.

Requirements

Previous experience in retail, e-commerce, or customer service is preferred. Candidates should possess strong organizational skills, attention to detail, and availability during peak holiday periods.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Order Fulfillment · Preferred
• Detail-oriented · Preferred
• Multitasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Fulfillment
• Inventory Management
• Customer Service
• E-commerce Operations
• Product Merchandising
• Written Communication
• Verbal Communication
• Detail Oriented
• Multitasking
• Digital Systems Proficiency

Job areas

• Retail
• Logistics
• Customer Service & Support
• Sales