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Job summary

Manage customer orders from start to finish, including special orders, installation orders, and website orders, ensuring customers receive requested products and services accurately and on time. Resolve customer issues and coordinate order-related activities with customers, internal teams, vendors, installers, delivery companies, and service providers.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The pay range for this position is between $20.10 - $21.85 In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

What you’ll do

Manage customer orders from start to finish, including special orders, installation orders, and website orders, ensuring customers receive requested products and services accurately and on time. Resolve customer issues and coordinate order-related activities with customers, internal teams, vendors, installers, delivery companies, and service providers.

Requirements

The posting does not specify formal education, certifications, or prior experience requirements. It emphasizes helping customers, finding appropriate solutions, curiosity, and a willingness to continue learning.

Benefits

• Health and Dental Benefits • Profit Sharing • Stock Purchase Plan • Paid Training • Career Development • Tuition Reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Vendor Coordination · Preferred
• Communication · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Order Management
• Issue Resolution
• Customer Needs Assessment
• Order Coordination
• Communication
• Problem-Solving
• Attention to Detail
• Vendor Coordination
• Delivery Coordination

Job areas

• Customer Service & Support
• Retail
• Logistics