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Job summary

The Valet Driver is responsible for efficiently parking and retrieving guest vehicles while providing exceptional hospitality service. They must ensure the driveway remains clear, assist with luggage, and provide information about hotel facilities to guests.

Job details

Company Description Who We Are A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description The Valet Driver is responsible for handling guests and visitor vehicles, as well as providing the highest caliber of service in an efficient and friendly manner during guest’s arrival, departure, and through the length of the guests stay. Reporting to the Front Office Leaders, responsibilities and essential job functions include but not limited to: Greeting all guests and co-workers with a smile and an appropriate hospitality greeting To be noticeably positioned at entrances anticipating guests needs and to provide parking assistance upon arrival, and departure of guest vehicles. Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer Provide the guest with detailed parking fees and clear explanation of valet benefits Ensures driveway and entrance are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner. Register guest vehicles in Valet Parking device with accurate information Complete a thorough walk around of guests' vehicles prior to entering garage highlighting any damage on Valet Parking device and advising Front Office Leaders of any warning lights present on guests' vehicle Ensures all vehicle keys are clearly identified and stored in a locked location Retrieving vehicles as requested by guest in a quick and timely manner Assist with opening and closing vehicle doors Assist guest in loading luggage into vehicle and providing directions as needed upon departure Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Front Office Leaders in a timely manner When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions. Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual. Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security. Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness. To report for duty with a professional appearance and dress to standards. Awareness and acknowledgement of all our AccorLiveLimitless Members. Qualifications Must have a clean driving record Available for shift work including weekends, evenings and holidays Ability to work in fast paced environment Extremely detail oriented Ability to prioritize, while multi-tasking Excellent interpersonal skills Team oriented Excellent verbal communication skills Customer Service focused Professional manner and outgoing personality Valid Driver’s License with no infractions Working knowledge of Property Manager, Microsoft Office and Microsoft Excel an asset Previous experience with Valet Operating System an asset Previous cash handling experience an asset Ability to operate all type of vehicles (Manual and Automatic transmission) Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.) Additional Information What’s in it for you? Starting Rate of Pay: $17.92 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement. This role is tipped. Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. This posting is for an existing vacancy. AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

What you’ll do

The Valet Driver is responsible for efficiently parking and retrieving guest vehicles while providing exceptional hospitality service. They must ensure the driveway remains clear, assist with luggage, and provide information about hotel facilities to guests.

Requirements

Candidates must possess a clean driving record and a valid driver's license with the ability to operate both manual and automatic transmissions. The role requires excellent interpersonal skills, the ability to work in a fast-paced environment, and availability for shift work including weekends and holidays.

Benefits

• Free meals • Travel discounts • Dry cleaning • Skill development programs • Health and wellness committee • Sustainability committee • DEI committee

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Safety awareness · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Driving
• Vehicle operation
• Cash handling
• Interpersonal skills
• Communication
• Time management
• Multitasking
• Attention to detail
• Safety awareness
• Microsoft Office
• Microsoft Excel
• Valet operating system
• Mentorship
• Prioritization
• Innovation
• Detail Oriented
• Artificial Intelligence
• Interpersonal Communications
• Professionalism
• Customer Service
• Advising
• Operating Systems
• Valid Driver's License
• Verbal Communication Skills
• Cash Handling
• Team Oriented
• Good Driving Record
• Fire Alarm Systems
• Transmission
• Shift Work
• Front Office
• Valet Parking
• Dry Cleaning
• Tipped Tool

Job areas

• Hospitality
• Customer Service & Support
• Transportation
• Valet Parking Driver Guest Service Associate
• Sales Delivery Driver
• Car, Taxi and Van Drivers
• Driver/Sales Workers