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Job summary

Set up and take down the lobby area, welcome and check in guests, answer questions, and manage merchandise inventory and sales. Facilitate events, communicate with the Venue Operations team, and share suggestions to improve the guest experience.

Job details

This is a Canadian based position and the successful applicant will be hired into one of Poseidon's Canadian-based partner companies. All offers of employment with WORLDS™️ are contingent upon clear results of a thorough background check. We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality. WORLDS™️ shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation. Responsibilities Include Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise Welcoming and checking in our audiences, answering guest's questions Merchandise inventory and sales Overall event facilitation, ensuring a smooth guest experience Offering suggestions or comments on how we can do better Communication: this role requires timely communication with our Venue Operations team Great communication skills are a MUST for this position.* Requirements Comfortable with using iPad apps, including WhatsApp Upbeat, positive personality Customer service experience Communicative Detail oriented Reliable Punctual Good judgment (able to timely relay any concerns or issues) Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary) Natural problem solver Calm under pressure in high stress environments Schedule We're looking for candidates with availability on Fridays, Saturdays, and Sundays from 5:45pm-10:00pm. It would not be every weekend that we have shows as well as not every Friday, Saturday, and Sunday would be scheduled. The current confirmed schedule is as follows: 10/04/26 Sunday 5:45pm-10:00pm 10/10/26 Saturday 5:45pm-10:00pm 10/11/26 Sunday 5:45pm-10:00pm 10/18/2026 Sunday 5:45pm-10:00pm 10/23/26 Friday 5:45pm-10:00pm 10/24/26 Saturday 5:45pm-10:00pm 10/30/26 Friday 5:45pm-10:00pm We Expect More about our values Hard work, including some off hours (since we are running shows round the world); World-class standards. Attention to detail; we are moving fast and don’t have time to be checking others’ work. Humor (lots of humor). Respect and consideration for other team-members and our audience. Ethics - while we push the boundaries of the tech, we always act with honesty and integrity. Long-term, big picture thinking. A collaborative outlook and attitude. Ownership of mistakes, and the ability to turn them in to learning opportunities. We don’t do guilt. Open, honest communication. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

What you’ll do

Set up and take down the lobby area, welcome and check in guests, answer questions, and manage merchandise inventory and sales. Facilitate events, communicate with the Venue Operations team, and share suggestions to improve the guest experience.

Requirements

Candidates should be upbeat, reliable, punctual, detail-oriented, and experienced in customer service, with strong communication and problem-solving skills. They must be comfortable using iPad apps such as WhatsApp and able to work collaboratively, direct on-site helpers when needed, and remain calm under pressure.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Reliability · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• punctuality · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Attention To Detail
• Reliability
• Punctuality
• Problem Solving
• Teamwork
• Leadership
• Calm Under Pressure
• iPad App Proficiency
• WhatsApp
• Social Media Knowledge
• Merchandise Sales
• Inventory Management
• Event Facilitation

Job areas

• Customer Service & Support
• Hospitality
• Creative & Media
• Retail